Casual Venue Duty Manager in City of London

The post holder will be based at Brixton House but may have a remit to work off-site for certain activities, events, and performances. The post-holder will be required to work evenings and weekends.

Brixton House is a vibrant cultural venue at the heart of Brixton, championing bold, contemporary work that reflects the diverse voices and experiences of our community. Our spaces welcome artists, audiences, and partners to come together for creativity, conversation, and connection.

Purpose of role

Our Duty Managers are the public face of Brixton House, leading the Customer Service Team and keeping performances, events, and daily operations running smoothly. From ensuring top-class customer care and public safety to supporting the café/bar, ticket sales, and venue spaces, they are at the heart of creating great experiences for everyone who walks through our doors.

Key Responsibilities

• Manage a team of bar, front desk staff, and ushers while on shift ensuring they are helpful and knowledgeable.
• Deliver high levels of customer care and ensuring efficient operations.
• Actively maintain front of house, ensuring a safe and welcoming environment.
• Ensure the venue is adequately staffed and serviced for events.
• Assign a logical schedule of breaks for the delivery team.
• Ensure the safety of delivery staff and Theatre users.
• Recording and reconciling timesheets.
• Monitor staffing levels as per the rota, reporting absences/lateness/misconduct as they occur.
• Managing staff for each performance/event (sometimes in collaboration with Event Managers).
• Liaise with show companies, ensuring smooth performance execution.
• Record and report any incidents that happen on shift.
• Deal with bookings, enquiries, and contractors.
• Support Technical teams to ensure performance spaces are presentable and safe.
• Liaise with Technical and Production staff to coordinate the smooth delivery of every performance.
• Accommodate latecomers and always plan ahead to ensure there is sufficient seating available.
• Allocate pre- and post-show tasks to Ushers, including selling merchandise, handing out exit flyers and freesheets, assisting stage management and checking tickets during an incoming.
• Be fully Café Bar & kitchen trained, responsible for serving customers in an efficient manner when needed.
• Onboard and train new members of the team as and when required.

General

• Maintaining an up-to-date knowledge of Brixton House's values & business objectives, promoting these values and meeting our business objectives.
• Taking an active role in identifying and removing barriers for anyone with access needs.
• Maintaining a working knowledge of the theatre's programme.
• Attending staff meetings/training as required.
• Adhering to all other Brixton House policies & procedures.
• Always maintaining confidentiality.
• Any other duties which may be reasonably requested by your Line Manager.

Person Specification

Essential

• Keen interest in the arts and in particular Brixton House.
• Excellent organisational skills and ability to multi-task.
• Impeccable time management.
• A proven efficient self-starter who can take responsibility and exercise initiative.
• Experience in motivating team members on shift.
• Strong IT skills.
• Commitment to high levels of customer service.
• Ability to problem solve calmly and effectively.
• Proven ability in cash handling.

Desirable

• Previous experience of working in a theatre.
• Work experience in a bar and/or barista setting.
• Previous experience of using Spextrix.
• Experience of working in an arts venue.
• Experience in duty managing.
• Hold a valid first aid qualification.
• Hold a valid Fire Safety certification.
• Hold at least a Level 2 Food Safety Qualification.

How to Apply

To apply, you should describe what attracts you to this position and provide clear evidence of your ability to meet the criteria outlined in the Job Description. Visit our website and complete the below:

• Log into our hire platform (Hireful), and complete the basic information.
• Upload your CV.

Deadline: Rolling deadline

Interviews: we will contact you for an interview.

Brixton House is committed to diversity, inclusion, and anti-racism. We aim to create a collaborative, welcoming space that attracts talent from the global majority and all intersections of society. We especially encourage applications from underrepresented groups and those with lived experience of discrimination. All applicants are treated equally, though we may use positive action where candidates are equally qualified.

Contract type: Casual

Salary: £15.38 per hour

Benefits: Competitive

REF: 229 147