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- Tasks: Install, maintain, and repair soft drinks equipment while educating customers on best practices.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier with iconic brands.
- Benefits: Enjoy a competitive salary, monthly product allowance, private medical options, and 24/7 GP services.
- Other info: Comprehensive training and ongoing support provided to help you succeed.
- Why this job: Experience diverse challenges daily while being a brand ambassador for beloved drinks.
- Qualifications: Must have a valid UK driving licence and experience with drink dispense equipment.
The predicted salary is between 30000 - 42000 £ per year.
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Technical Services Representative (Oxford)
Job Title: Technical Services Representative
Location: Field-based (Swindon, Oxford, Reading areas (SN, OX, RG post codes)
Job Length: Permanent
Working Hours: Monday to Friday, 42 hrs a week
Competitive Salary with extensive benefits:
· Monthly product allowance – alcoholic & non-alcoholic options available
· Private Medical options
· Company bonus scheme
· Access to 24/7 GP services
· Enhanced pension contribution
· Access to a range of high street discounts
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.
With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.
About the role:
As a Technical Services Representative, you’ll be a brand ambassador by delivering a simply brilliant first impression to our customers. Preparation and presentation are key to delivering a perfect visit that meets and exceeds our customer’s expectations. You’ll use your skills to install, maintain and repair our soft drinks equipment in a variety of business premises across Swindon, Oxford, Reading areas (SN, OX, RG post codes). You’ll also share advice and tips with customers on how to serve the very best drinks every times. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck into.
Your enthusiasm for our products and everything else that we have to offer will be a driving factor in your success in the role. To succeed in this role, you’ll have a logical approach to solving problems, be good with your hands, but most importantly, get a real buzz out of helping people. When you join, you’ll be given comprehensive training in the role, as well as continuous on-going support.
Role Responsibilities:
To install, diagnose and repair Dispense and Chiller equipment
Educate customers with the knowledge and understanding of food hygiene responsibilities and basic fault diagnosis to maximise equipment serve time
Experience and Key Attributes:
Full, valid UK manual driving licence
Experience in working with drink dispense equipment, ensuring quality installation and maintenance
Strong interpersonal skills with the ability to build memorable and lasting relationships
Highly adaptable, able to respond effectively to new and changing daily challenges
Confident using IT systems to support operations, reporting, and communication
Key Performance Measures:
All activities completed to standard, delivering a perfect serve every time
Number of repeat service calls reduced
Minimal service calls following installs
Diagnosis, repair and exchange of capital equipment – coolers, bar valves
Site time reduction
Great Carlsberg Britvic Technician Audits – Health & Safety, preparation for work day/week
Application Process:
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.
We look forward to receiving your application.
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Technical Services Representative (Oxford) employer: Britvic
Contact Detail:
Britvic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Representative (Oxford)
✨Tip Number 1
Familiarise yourself with the brands and products offered by Carlsberg Britvic. Understanding their range of soft drinks and beers will not only help you in interviews but also show your enthusiasm for the role.
✨Tip Number 2
Highlight any previous experience you have with drink dispense equipment or similar technical roles. Be ready to discuss specific examples of how you've solved problems or improved processes in past positions.
✨Tip Number 3
Prepare to demonstrate your interpersonal skills during the interview. Think of scenarios where you've built strong relationships with customers or colleagues, as this is crucial for a Technical Services Representative.
✨Tip Number 4
Show your adaptability by discussing times when you've successfully handled unexpected challenges. This role requires flexibility, so examples of how you've thrived in changing environments will be beneficial.
We think you need these skills to ace Technical Services Representative (Oxford)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Services Representative. Familiarise yourself with the skills required, such as problem-solving and interpersonal skills, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience with drink dispense equipment or similar roles. Mention specific examples where you successfully installed, maintained, or repaired equipment to demonstrate your capability.
Show Enthusiasm for the Brand: Express your passion for Carlsberg Britvic's products in your application. Share why you are excited about the opportunity to be a brand ambassador and how you can contribute to delivering excellent customer service.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'logical approach', 'strong interpersonal skills', and 'adaptable', to show that you are a perfect fit for the position.
How to prepare for a job interview at Britvic
✨Know Your Products
Familiarise yourself with Carlsberg Britvic's range of beverages. Understanding the products you'll be working with will not only impress your interviewers but also help you answer questions about how to serve them best.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Highlight your logical approach and hands-on experience, as these are crucial for a Technical Services Representative.
✨Showcase Interpersonal Skills
Since building relationships with customers is key, think of instances where you've successfully interacted with clients or colleagues. Emphasise your ability to communicate effectively and create memorable experiences.
✨Be Ready for Practical Scenarios
Expect to discuss or even demonstrate your skills in diagnosing and repairing equipment. Brush up on your technical knowledge and be prepared to talk through your thought process during such tasks.