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- Tasks: Install, maintain, and repair soft drinks equipment while educating customers.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier with iconic brands.
- Benefits: Enjoy a competitive salary, monthly product allowance, private medical options, and discounts.
- Why this job: Be a brand ambassador, learn daily, and tackle new challenges in a dynamic environment.
- Qualifications: Valid UK driving licence and experience with drink dispense equipment required.
- Other info: Comprehensive training and ongoing support provided to help you succeed.
The predicted salary is between 30000 - 42000 £ per year.
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Technical Services Representative (Oxford)
Job Title: Technical Services Representative
Location: Field-based (Swindon, Oxford, Reading areas (SN, OX, RG post codes)
Job Length: Permanent
Working Hours: Monday to Friday, 42 hrs a week
Competitive Salary with extensive benefits:
· Monthly product allowance – alcoholic & non-alcoholic options available
· Private Medical options
· Company bonus scheme
· Access to 24/7 GP services
· Enhanced pension contribution
· Access to a range of high street discounts
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.
With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.
About the role:
As a Technical Services Representative, you’ll be a brand ambassador by delivering a simply brilliant first impression to our customers. Preparation and presentation are key to delivering a perfect visit that meets and exceeds our customer’s expectations. You’ll use your skills to install, maintain and repair our soft drinks equipment in a variety of business premises across Swindon, Oxford, Reading areas (SN, OX, RG post codes). You’ll also share advice and tips with customers on how to serve the very best drinks every times. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck into.
Your enthusiasm for our products and everything else that we have to offer will be a driving factor in your success in the role. To succeed in this role, you’ll have a logical approach to solving problems, be good with your hands, but most importantly, get a real buzz out of helping people. When you join, you’ll be given comprehensive training in the role, as well as continuous on-going support.
Role Responsibilities:
To install, diagnose and repair Dispense and Chiller equipment
Educate customers with the knowledge and understanding of food hygiene responsibilities and basic fault diagnosis to maximise equipment serve time
Experience and Key Attributes:
Full, valid UK manual driving licence
Experience in working with drink dispense equipment, ensuring quality installation and maintenance
Strong interpersonal skills with the ability to build memorable and lasting relationships
Highly adaptable, able to respond effectively to new and changing daily challenges
Confident using IT systems to support operations, reporting, and communication
Key Performance Measures:
All activities completed to standard, delivering a perfect serve every time
Number of repeat service calls reduced
Minimal service calls following installs
Diagnosis, repair and exchange of capital equipment – coolers, bar valves
Site time reduction
Great Carlsberg Britvic Technician Audits – Health & Safety, preparation for work day/week
Application Process:
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.
We look forward to receiving your application.
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Technical Services Representative (Oxford) employer: Britvic
Contact Detail:
Britvic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Representative (Oxford)
✨Tip Number 1
Familiarise yourself with the specific soft drinks and equipment that Carlsberg Britvic uses. Understanding their product range and how to maintain their dispense equipment will give you an edge during interviews.
✨Tip Number 2
Highlight any previous experience you have with drink dispense equipment or similar technical roles. Be ready to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your interpersonal skills by preparing examples of how you've built relationships with customers in past roles. This is crucial for a Technical Services Representative, as you'll need to educate and engage with clients effectively.
✨Tip Number 4
Be prepared to discuss your adaptability and how you've handled changing situations in previous jobs. The role requires flexibility, so sharing relevant experiences will help illustrate your capability to thrive in a dynamic environment.
We think you need these skills to ace Technical Services Representative (Oxford)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Services Representative. Highlight your relevant experience in installing and maintaining equipment, as well as your customer service skills.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your technical skills, problem-solving abilities, and any previous experience with drink dispense equipment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for Carlsberg Britvic and how your background makes you a great fit for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Britvic
✨Show Your Enthusiasm
As a Technical Services Representative, your passion for the products is crucial. Make sure to express your excitement about the brands and how you can contribute to delivering a brilliant first impression to customers.
✨Demonstrate Problem-Solving Skills
Highlight your logical approach to troubleshooting and repairing equipment. Be prepared to discuss specific examples where you've successfully diagnosed and resolved issues in the past.
✨Build Rapport
Strong interpersonal skills are key in this role. Practice how you would engage with customers and build lasting relationships. Think of ways to make your interactions memorable and positive.
✨Familiarise Yourself with Equipment
Since you'll be working with drink dispense equipment, it’s beneficial to have a basic understanding of how these systems work. Research common issues and solutions related to soft drinks equipment to impress your interviewers.
