At a Glance
- Tasks: Install, maintain, and repair soft drinks equipment while providing excellent customer service.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier with iconic brands.
- Benefits: Enjoy a competitive salary, private medical options, generous holidays, and a company bonus scheme.
- Other info: Join a diverse team committed to innovation and excellent service.
- Why this job: Be a brand ambassador and make a real impact in a dynamic, hands-on role.
- Qualifications: Full UK driving licence and a passion for problem-solving; training provided.
The predicted salary is between 30000 - 40000 £ per year.
Location: Field-based role covering customer sites across M3/M4 corridor
Job Length: Permanent
Working Hours: Monday to Friday, 42 hrs a week. Working a 4-week rota, working one weekend in 4 and covering 2 bank holidays per year
Competitive Salary with extensive benefits:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (inc bank holidays)
- Access to a range of high street discounts
About the role:
As a Technical Services Representative, you’ll be a brand ambassador by delivering a simply brilliant first impression to our customers. Preparation and presentation are key to delivering a perfect visit that meets and exceeds our customer’s expectations. You’ll use your skills to install, maintain and repair our soft drinks equipment in a variety of business premises across M3/M4 corridor. You’ll also share advice and tips with customers on how to serve the very best drinks every time. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck into.
Your enthusiasm for our products and everything else that we have to offer will be a driving factor in your success in the role. To succeed in this role, you’ll have a logical approach to solving problems, be good with your hands, but most importantly, get a real buzz out of helping people. When you join, you’ll be given comprehensive training in the role, as well as continuous ongoing support.
Role Responsibilities:
- Install, service, diagnose and repair soft drinks dispense and chiller equipment at customer sites across M3/M4 corridor.
- Carry out planned preventative maintenance to ensure equipment reliability and minimise downtime.
- Diagnose faults and complete repairs efficiently, ensuring first-time fix where possible.
- Educate customers on equipment operation, basic fault finding and food hygiene best practices.
- Provide technical advice and support to maximise equipment uptime and performance.
- Maintain accurate service records and complete all required documentation.
- Manage van stock, tools and spare parts to ensure readiness for customer visits.
- Build strong relationships with customers by providing an excellent service experience.
Experience and Key Attributes:
- Full, clean UK manual driving licence (essential). Company van provided for business use.
- Previous experience working with drink dispense equipment or similar technical/mechanical equipment is desirable; full training will be provided.
- Strong practical and problem-solving skills with the ability to diagnose and resolve technical issues.
- Excellent interpersonal and customer service skills, with the ability to build positive, lasting relationships.
- Highly adaptable, able to respond effectively to changing priorities and daily challenges.
- Confident using IT systems to complete service reports, manage workload and communicate effectively.
- Able to work independently, manage your own schedule and prioritise tasks effectively.
- A proactive approach with a strong focus on delivering excellent customer service.
- Commitment to working safely and following health and safety procedures.
Key Performance Measures:
- All activities completed to standard, delivering a perfect serve every time
- Number of repeat service calls reduced
- Minimal service calls following installs
- Diagnosis, repair and exchange of capital equipment – coolers, bar valves
- Site time reduction
- Great Carlsberg Britvic Technician Audits – Health & Safety, preparation for work day/week
This is an exciting time to join our newly formed business – with their incredible individual histories, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
Interested in finding out more? Apply today and a member of the recruitment team will be in touch!
Application Process:
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.
We look forward to receiving your application.
Our commitment to diversity equity & inclusion: We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
Technical Services Representative - M3/M4 Corridor employer: Britvic
At Britvic, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Hemel Hempstead. Our employees benefit from a hybrid working model, extensive perks, and opportunities for professional growth, making it a rewarding place to develop your career while contributing to exciting projects that shape the future of our brands.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Representative - M3/M4 Corridor
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Britvic, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Technical Services Representative - M3/M4 Corridor
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Britvic specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Britvic
✨Know Your Manufacturing Processes
Before you walk into the interview with Britvic, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Britvic value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
