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- Tasks: Support installation of soft drinks equipment and deliver exceptional customer service.
- Company: Join Britvic, a leading soft drinks company with over 100 years of heritage.
- Benefits: Enjoy a competitive salary, flexible benefits, and personal use of a company van.
- Why this job: Be part of a diverse team that values authenticity and offers comprehensive training.
- Qualifications: Must have a valid UK driving license and be tech-savvy with problem-solving skills.
- Other info: This is a 6-month fixed-term contract based in Manchester/Liverpool.
The predicted salary is between 21000 - 28000 £ per year.
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Technical Service Trainee (Manchester/Liverpool, Field Based, FTC 6 Months)
At Britvic, we make, market, and sell great-tasting soft drinks, offering refreshments to billions of consumers worldwide. We’re constantly refreshing and reimagining our business, ensuring it’s innovative and evolving while staying true to our vision – to be the most dynamic soft drinks company, creating a better tomorrow. We’ve been home to iconic brands for over 100 years, and our relevance is anchored in an authentic heritage. Delivering our vision is down to the passion of our people, and we create conditions for everyone to thrive and grow. From our international supply chain and network of partners, we export to over 100 countries, offering opportunities for our people and businesses to grow.
Job Overview
Join our high-performing team at Carlsberg Britvic, a world-leading company, and enjoy a market-leading reward package, wear your uniform with pride, and deliver outstanding customer service to diverse individuals every day. At Carlsberg Britvic, we’re dedicated to creating environments where everyone can belong and bring their authentic selves to work. Our wonderfully diverse customer base should be reflected by an equally diverse workforce, full of all kinds of people – if this sounds like you, we’d love to hear from you!
As a Carlsberg Britvic Technical Service Trainee, you’ll be a brand ambassador by delivering a simply brilliant first impression to our customers.Preparation and presentation are key to delivering a perfect visit that meets and exceeds our customer’s expectations.
You’ll use your skills to support the installation of our soft drinks equipment in a variety of business premises across the UK, working with an experienced Technical Service Representative. To succeed in this role, you’ll have to be good with your hands, but most importantly, get a real buzz out of helping people. When you join, you’ll be given comprehensive training in the role, as well as continuous on-going support. You will have the ability to build relationships with customers and deliver great customer service.
Location: Manchester/Liverpool, Field Based
Hours: 9 am to 5:30 pm Monday to Friday.
Reward: £24, 960 Per annum plus flexible benefits and the option to use company van for personal use.
Contract: Fixed Term Contract for 6 months
Requirements
- A full, valid UK driving license
- Competence in working with IT packages and tools
- A logical approach to solving problems to the highest standard and service efficiency
- Ability to build great relationships through a desire to meet and exceed customer service expectations
Key Responsibilities
- Supporting Technical Service Representatives to install Dispense equipment in various businesses across the region
- Educating customers on food hygiene responsibilities and basic fault diagnosis to maximize equipment service time
Join us and build long-lasting relationships, discover a diverse and inclusive environment where every viewpoint is valued, and ambition is encouraged
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Technical Service Trainee (Manchester/Liverpool, Field Based, FTC 6 Months) employer: Britvic
Contact Detail:
Britvic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Trainee (Manchester/Liverpool, Field Based, FTC 6 Months)
✨Tip Number 1
Familiarize yourself with the soft drinks industry and Britvic's product range. Understanding the brands and their unique selling points will help you connect better with customers and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with diverse individuals in various settings. This will not only enhance your ability to build relationships but also show your commitment to exceeding customer expectations, which is crucial for this role.
✨Tip Number 3
Get hands-on experience with technical equipment or tools, even if it's outside of a professional setting. This practical knowledge will be beneficial when supporting Technical Service Representatives and will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Britvic or similar companies. They can provide valuable insights into the company culture and expectations, helping you tailor your approach and stand out during the selection process.
We think you need these skills to ace Technical Service Trainee (Manchester/Liverpool, Field Based, FTC 6 Months)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Service Trainee position. Understand the key responsibilities and requirements, such as the need for a full UK driving license and competence in IT packages.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any previous customer service experience or technical skills that demonstrate your ability to support installations and solve problems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your eagerness to learn. Mention how you can contribute to the team and reflect on your ability to build relationships with customers.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Britvic
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people during the interview. Share examples of how you've gone above and beyond to meet customer needs in previous roles or experiences.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully solved problems, especially in a technical context. Highlight your logical approach and how it led to efficient service delivery.
✨Highlight Your Technical Aptitude
Since the role involves working with soft drinks equipment, be ready to talk about any relevant technical skills or experiences you have. If you’ve worked with similar equipment or IT tools, mention that!
✨Emphasize Teamwork and Relationship Building
This position requires collaboration with Technical Service Representatives and building relationships with customers. Share examples of how you've effectively worked in teams and built rapport with clients in the past.
