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For Companies At a Glance
- Tasks: Lead a team to enhance customer satisfaction and drive operational efficiency.
- Company: A top multi-beverage supplier in the UK with a focus on excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by inspiring your team and improving customer experiences.
- Qualifications: Strong leadership skills, problem-solving abilities, and experience with SAP systems.
- Other info: Join a dynamic team dedicated to continuous improvement and growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading multi-beverage supplier in the UK is seeking a Customer Service Team Leader to enhance customer satisfaction and operational efficiency. You will lead and develop a team of Customer Service Representatives, ensuring excellence in service and communication.
Responsibilities include:
- Acting as a senior point of escalation for customer concerns
- Driving continuous improvement initiatives
- Maximising order efficiencies
Ideal candidates will have strong leadership, problem-solving abilities and experience with SAP systems.
Customer Service Team Lead — Inspire Excellence & Growth in Lutterworth employer: Britvic
Contact Detail:
Britvic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead — Inspire Excellence & Growth in Lutterworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Team Lead role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend using the STAR method to structure your answers, showcasing your problem-solving skills and how you've driven improvements in past roles.
✨Tip Number 3
Showcase your experience with SAP systems during interviews. If you’ve used it before, share specific examples of how you maximised order efficiencies or resolved customer concerns using the system. This will demonstrate your technical prowess and relevance to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Customer Service Team Lead — Inspire Excellence & Growth in Lutterworth
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully led teams in the past and how you can inspire excellence in our Customer Service Representatives.
Be Specific About Your Experience: Don’t just say you have problem-solving abilities; give us examples! Share specific situations where you’ve tackled challenges head-on, especially if they relate to customer service or operational efficiency.
Tailor Your Application: Make your application stand out by tailoring it to our job description. Use keywords from the posting, like 'customer satisfaction' and 'continuous improvement initiatives', to show that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Britvic
✨Know Your Stuff
Make sure you’re familiar with the company and its products. Research the multi-beverage industry and understand what sets this supplier apart. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you resolved conflicts or improved team performance. This will demonstrate your capability to inspire excellence and growth within the Customer Service team.
✨Problem-Solving Scenarios
Be ready to discuss how you handle customer concerns, especially in high-pressure situations. Think of a few scenarios where you turned a negative experience into a positive one. This will highlight your problem-solving abilities and your approach to customer satisfaction.
✨Familiarity with SAP Systems
If you have experience with SAP systems, be prepared to talk about it. If not, do some quick research on how it’s used in customer service. Showing that you’re willing to learn and adapt will impress the interviewers and demonstrate your commitment to maximising order efficiencies.
