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- Tasks: Deliver exceptional customer service and manage the order process for iconic beverages.
- Company: Join Carlsberg Britvic, a leading multi-beverage supplier in the UK.
- Benefits: Enjoy competitive salary, private medical options, generous holidays, and 24/7 GP access.
- Why this job: Be the voice of our brand and make a real impact on customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Full-time, Monday to Friday, 9am–5pm. Office based: 2 days in the office (including Tuesday and Wednesday, could increase to 3 days), 2 days from home. Required to work rotating weekends (max 7 weekends per year) with two days off during the week.
Competitive Salary with extensive benefits:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (inc bank holidays)
- Access to a range of high street discounts
About the Role
Join Carlsberg Britvic as a Customer Service Representative and become an essential part of our integrated beverage powerhouse. In this pivotal role, you’ll deliver exceptional customer experiences while managing the end-to-end order process for our world-class portfolio of beer and soft drinks. As the primary point of contact for customers, you’ll build strong relationships, solve problems at their root cause, and ensure seamless service delivery that reflects our commitment to excellence. This position requires a customer-centric mindset, strong communication skills, and the ability to manage competing priorities in a fast-paced environment. Your contributions will directly impact customer satisfaction, operational efficiency, and brand reputation as we continue to build our iconic business proposition in the UK market.
Role Responsibilities
- Serve as the primary contact for customer depot and head office teams, delivering exceptional service through clear, timely, and proactive communication throughout the order lifecycle.
- Accurately process and validate all customer orders, ensuring high data quality standards while securing and managing booking slots to maintain service continuity.
- Monitor orders against agreed parameters and conduct timely checks to ensure successful execution and adherence to service standards.
- Investigate order failures and service gaps, providing thorough root-cause analysis and implementing corrective actions to prevent recurrence.
- Collaborate effectively with forecast managers, deployment teams, transport & warehouse providers to ensure seamless customer service delivery.
- Support the zero-loss philosophy by driving optimal order volumes, full load utilization, and minimizing inefficiencies.
- Identify and implement opportunities to simplify processes, improve workflows, and enhance the overall customer experience.
Experience and Key Attributes
- Previous customer service experience in a similar role, with FMCG business experience highly valued.
- Account management experience desirable, with a proven ability to build and maintain strong customer relationships.
- Proficiency with SAP and other order management systems.
- Strong problem-solving abilities with the "fix it properly" mindset—identifying underlying issues rather than applying quick fixes.
- Excellent communication skills with the ability to manage stakeholder expectations effectively.
- Detail-oriented approach with strong organizational skills and the ability to prioritize competing demands.
- Passion for delivering exceptional customer experiences with a commitment to continuous improvement.
Our commitment to diversity equity & inclusion
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
Application Process: We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
Customer Service Representative in Lutterworth employer: Britvic
Contact Detail:
Britvic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Lutterworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Carlsberg Britvic. Understand their products and values, so you can show how you fit into their customer-centric culture.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to communicate clearly and effectively. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you identified issues and implemented solutions. This will demonstrate your 'fix it properly' mindset that Carlsberg Britvic values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Carlsberg Britvic.
We think you need these skills to ace Customer Service Representative in Lutterworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience, especially in customer service and FMCG, to show us you’re the perfect fit!
Show Off Your Communication Skills: Since this role is all about delivering exceptional customer experiences, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to showcase any relevant examples of how you've effectively managed customer relationships.
Be Detail-Oriented: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This reflects your organisational skills and shows us that you care about quality—just like we do at StudySmarter.
Apply Early!: We read applications continuously, so don’t wait until the last minute to apply. Get your application in as soon as possible through our website to increase your chances of standing out!
How to prepare for a job interview at Britvic
✨Know the Company Inside Out
Before your interview, take some time to research Carlsberg Britvic. Familiarise yourself with their brands, values, and recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or improved customer satisfaction. Be ready to discuss how you can apply these skills in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Since the role requires strong problem-solving skills, come prepared with examples of challenges you've faced in previous roles. Explain how you identified the root cause and what steps you took to resolve the issue effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.