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- Tasks: Manage export orders and ensure top-notch customer service for international clients.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier with iconic brands.
- Benefits: Enjoy a competitive salary, private medical options, generous holidays, and a company bonus scheme.
- Why this job: Be the key contact for global customers and make a real impact in international trade.
- Qualifications: Experience in international logistics and export documentation is essential.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Job Length: Permanent
Working Hours: 37.5 Full-time, Monday to Friday, 9am–5pm
Hybrid working: 2 days in the office (including Tuesday and Wednesday, could increase to 3 days), 2 days from home
Competitive salary with extensive benefits, including:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private medical options
- Life assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday allowance (including bank holidays)
- Access to a range of high street discounts
About Carlsberg Britvic
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depots servicing customers up and down the UK.
About the Role
As an Export Customer Service Representative, you’ll take ownership of end-to-end export order management for our international customers. Serving as the primary point of contact, you’ll manage export documentation (Certificates of Origin, EUR1, and Health Certificates), coordinate with freight forwarders and logistics partners, and ensure full compliance with international trade regulations. You’ll be a problem solver with a passion for creating value—someone who can think critically, work collaboratively, and handle complex administrative processes with a detail-oriented mindset. Every interaction you manage will reflect our commitment to excellence and to delivering world-class customer service across global markets.
Role Responsibilities
- Deliver proactive, responsive communication throughout the order lifecycle.
- Build strong relationships with international customers, understanding their needs and priorities.
- Take ownership of customer queries, ensuring swift and professional resolution.
- Capture, process, and validate export customer orders with high accuracy.
- Manage export documentation, including Certificates of Origin, EUR1s, and Health Certificates.
- Liaise with shipping agents, freight forwarders, and internal stakeholders to track and deliver shipments.
- Ensure adherence to international regulations and export compliance procedures.
- Investigate service issues to deliver root-cause analysis and implement corrective actions.
- Adopt a “fix it properly” mindset, driving sustainable improvements.
- Identify ways to streamline workflows, reduce complexity, and raise customer satisfaction.
- Partner with forecasting, logistics, transport, and warehouse teams to ensure seamless service delivery.
- Provide export logistics support in line with customer and business requirements.
- Contribute to S&OP processes by maintaining visibility of order and supply chain performance.
- Use SAP, CMS, and GTA to manage orders and maintain data accuracy.
- Support reporting and compliance tracking through detailed and timely documentation.
Experience and Key Attributes
- Experience in international logistics and export documentation is essential.
- Knowledge of SAP and GTA processes is desirable.
- Exposure to FMCG environments and Esker systems is a plus.
- Strong organisational and time-management skills with a systematic approach.
Qualifications
- Degree in Business, International Trade, Supply Chain, or Languages desirable.
Our commitment to diversity equity & inclusion
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
International Customer Service Executive in Leicester employer: Britvic
Contact Detail:
Britvic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land International Customer Service Executive in Leicester
✨Tip Number 1
Get to know the company inside out! Research Carlsberg Britvic's products and values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! As an International Customer Service Executive, you'll need to be clear and concise. Role-play with a friend or use online resources to sharpen your ability to handle customer queries effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Carlsberg Britvic.
We think you need these skills to ace International Customer Service Executive in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the International Customer Service Executive role. Highlight your experience in international logistics and export documentation, as well as any relevant skills that match the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in previous roles. We love candidates who can think critically and come up with effective solutions, so don’t hold back on sharing your success stories!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll have access to all the latest updates about your application status!
How to prepare for a job interview at Britvic
✨Know Your Stuff
Make sure you brush up on international logistics and export documentation. Familiarise yourself with terms like Certificates of Origin and EUR1s, as well as the specific processes used in the FMCG sector. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about times when you had to resolve customer queries or streamline workflows. Being able to articulate these experiences will demonstrate your critical thinking and proactive approach, which are key for this position.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask questions about their experiences at Carlsberg Britvic and share your enthusiasm for working in a collaborative environment. This will help you stand out as someone who values relationships and teamwork, which is crucial for an International Customer Service Executive.
✨Be Detail-Oriented
Since the role involves managing export documentation and ensuring compliance, highlight your attention to detail. You could mention any tools or methods you use to stay organised and accurate in your work. This will reassure the interviewers that you can handle the complexities of the job effectively.