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For Companies At a Glance
- Tasks: Manage customer relationships and ensure top-notch service delivery in a hybrid role.
- Company: Join Britvic, a leading FMCG company with a focus on customer experience.
- Benefits: Enjoy a competitive salary, monthly product allowance, private medical options, and a strong pension scheme.
- Other info: This role offers a great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and innovation.
- Qualifications: Prior customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Britvic is seeking a Customer Service Representative in Leicester. This full-time hybrid role involves managing customer relationships, processing orders, and ensuring service delivery.
Candidates should have prior customer service experience, strong communication skills, and proficiency with order management systems like SAP.
The position offers a competitive salary and extensive benefits including a monthly product allowance, private medical options, and a robust pension scheme.
FMCG Customer Experience Specialist (Hybrid) in Leicester employer: Britvic
Contact Detail:
Britvic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FMCG Customer Experience Specialist (Hybrid) in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the FMCG sector, especially those at Britvic. A friendly chat can open doors and give you insider info about the company culture.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and showcase your communication skills. We want to see that you can keep customers happy!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with order management systems like SAP. If you can demonstrate your proficiency, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace FMCG Customer Experience Specialist (Hybrid) in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you’ve managed customer relationships in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the FMCG Customer Experience Specialist role. We love seeing your personality come through, so be genuine and enthusiastic.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Britvic
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand how to manage relationships and handle complaints effectively. Be ready to share examples from your past experiences that highlight your skills in these areas.
✨Familiarise Yourself with Order Management Systems
Since proficiency with systems like SAP is crucial, take some time to learn the basics of order management software. If you have experience with similar systems, be prepared to discuss how you used them to improve service delivery.
✨Communicate Clearly and Confidently
Strong communication skills are a must for this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as approachable and professional.
✨Show Enthusiasm for the Brand
Research Britvic and its products before the interview. Showing genuine interest in the company and its offerings can set you apart. Be ready to discuss why you want to work there and how you can contribute to enhancing customer experience.