Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a customer service team to boost performance and satisfaction.
- Company: Top beverage supplier in Leicester with a focus on excellence.
- Benefits: Monthly product allowance, private medical options, and bonus scheme.
- Why this job: Make a real difference in customer experience while leading a dynamic team.
- Qualifications: Strong customer service background, leadership skills, and SAP proficiency.
- Other info: Join a supportive environment with great growth potential.
The predicted salary is between 36000 - 60000 £ per year.
A leading beverage supplier in Leicester is seeking a Customer Service Team Leader to enhance team performance and customer satisfaction. In this pivotal role, you will lead and develop a team, managing escalations and ensuring optimal order processing.
The ideal candidate will have:
- a strong background in customer service
- exceptional leadership skills
- proficiency with SAP
This position offers extensive benefits including a monthly product allowance, private medical options, and a company bonus scheme.
Customer Service Team Leader — Elevate CX & Coaching in Leicester employer: Britvic
Contact Detail:
Britvic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader — Elevate CX & Coaching in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience with managing teams and handling escalations.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, make sure to highlight your proficiency with SAP and any relevant achievements in enhancing team performance. We want to see how you can bring value to their team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Customer Service Team Leader — Elevate CX & Coaching in Leicester
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've developed teams and handled escalations in the past. Use specific examples to demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Service Team Leader role. Mention your experience with customer service and any relevant tools like SAP that you’ve used.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences short. This will help us quickly understand your qualifications.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we love seeing candidates who follow our process!
How to prepare for a job interview at Britvic
✨Know Your Stuff
Make sure you brush up on your customer service knowledge and leadership skills. Familiarise yourself with common challenges in the industry and think about how you would handle them. This will show that you're not just a good fit for the role, but that you’re genuinely passionate about enhancing team performance.
✨Showcase Your Experience with SAP
Since proficiency with SAP is key for this role, be prepared to discuss your experience with it. Think of specific examples where you've used SAP to improve order processing or manage customer interactions. This will demonstrate your technical skills and how they can benefit the company.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle escalations or difficult customer situations. Prepare some real-life examples from your past experiences that highlight your problem-solving abilities and leadership style. This will help you convey your capability to lead a team effectively.
✨Emphasise Team Development
As a Customer Service Team Leader, your ability to develop your team is crucial. Be ready to discuss your approach to coaching and mentoring team members. Share any strategies you've implemented in the past that have led to improved performance and customer satisfaction.
