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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and drive continuous improvement.
- Company: Join Carlsberg Britvic, a leading multi-beverage supplier with iconic brands.
- Benefits: Enjoy competitive salary, private medical options, generous holidays, and high street discounts.
- Why this job: Make a real impact on customer satisfaction and operational efficiency in a dynamic environment.
- Qualifications: Experience in customer service and strong leadership skills are essential.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location: Leicester - Lutterworth NDC
Job Length: Permanent
Working Hours: 37.5
Competitive Salary with extensive benefits:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (inc bank holidays)
- Access to a range of high street discounts
About the Role
As a Customer Service Team Leader at Carlsberg Britvic, you'll be a pivotal leader within our Customer Service function, directly impacting customer satisfaction, operational efficiency, and brand reputation. In this key position, you'll coach and develop a team of Customer Service Representatives to deliver exceptional customer experiences while setting clear standards and driving continuous improvement.
You'll think and act like a true leader—bringing solutions, anticipating issues, and creating a culture where team members take ownership without waiting for instruction. As the primary contact for customer delivery depots and head office teams, you'll role-model excellence in communication, service, leadership, and operational execution across our integrated beverage powerhouse.
Role Responsibilities
- Lead, motivate, and develop a team of Customer Service Representatives, fostering a proactive, solutions-oriented culture that delivers high standards of performance and customer satisfaction
- Act as a senior point of escalation for customer concerns, building strong relationships with delivery sites and head office teams while ensuring timely and effective resolution
- Oversee accurate order capture, processing, and booking while driving optimal order volumes and full-load utilization to maximize operational efficiency
- Lead investigations into service gaps with clear root-cause analysis, implementing corrective actions that address systemic issues rather than temporary fixes
- Drive continuous improvement initiatives that enhance customer experience, simplify processes, and eliminate recurring issues
- Collaborate closely with forecast managers, deployment teams, and supply chain partners to achieve seamless customer service and support S&OP activities
- Ensure team proficiency in SAP, CMS, and reporting tools while maintaining data accuracy and using insights to drive performance improvements
Experience and Key Attributes
- Proven experience in a customer service role, preferably within FMCG or a fast-paced supply chain environment
- Demonstrated leadership and coaching capability with the ability to inspire teams to take ownership and operate proactively
- Exceptional communication skills with the confidence to influence and engage stakeholders at all levels
- Strong problem-solving abilities with a logical, structured approach to resolving complex issues
- Experience with SAP or similar ERP systems and a data-driven approach to decision-making
- Resilience to work under pressure, manage complexity, and make independent decisions
- Passion for continuous improvement and driving positive change in line with our "Semper Ardens" (always burning) principle
Our commitment to diversity equity & inclusion
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.
We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
Application Process: We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
Customer Service Team Leader in Leicester employer: Britvic
Contact Detail:
Britvic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings at Carlsberg Britvic or similar companies.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service leadership. Think about how you can showcase your problem-solving skills and ability to motivate a team—these are key for the Customer Service Team Leader role!
✨Tip Number 3
Don’t just wait for job postings—be proactive! Check out our website regularly and apply directly through it. This shows your enthusiasm and commitment to joining the Carlsberg Britvic family.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a great way to reiterate your interest in the position and remind them of your qualifications. Plus, it shows you’re genuinely keen on the role!
We think you need these skills to ace Customer Service Team Leader in Leicester
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated and developed teams in the past, so share specific examples that showcase your ability to inspire others.
Be Customer-Centric: Since this role is all about customer service, emphasise your commitment to delivering exceptional experiences. Use your application to demonstrate how you've resolved customer issues and improved satisfaction in previous roles.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can articulate how they align with our goals.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and it ensures your application goes straight to us. Plus, we read applications continuously, so don’t wait too long!
How to prepare for a job interview at Britvic
✨Know Your Stuff
Before the interview, make sure you understand Carlsberg Britvic's products and values. Familiarise yourself with their customer service approach and think about how your experience aligns with their goals. This will help you demonstrate your passion for the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching style and how you've driven performance improvements. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Communicate Effectively
Exceptional communication is key in this role. Practice articulating your thoughts clearly and confidently. Think about how you can engage stakeholders at all levels and be prepared to discuss how you've built strong relationships in previous roles.
✨Problem-Solving Mindset
Be ready to showcase your problem-solving abilities. Think of complex issues you've resolved in the past and how you approached them logically. Highlight your resilience and ability to work under pressure, as these traits are essential for success in a fast-paced environment like Carlsberg Britvic.
