At a Glance
- Tasks: Install, maintain, and repair soft drinks equipment while providing excellent customer service.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier with iconic brands.
- Benefits: Enjoy a competitive salary, private medical options, generous holiday, and high street discounts.
- Other info: Exciting opportunities for growth in a supportive and inclusive environment.
- Why this job: Be a brand ambassador and make a real impact in a dynamic, hands-on role.
- Qualifications: Full UK driving licence and a passion for problem-solving; training provided.
The predicted salary is between 40500 - 49500 £ per year.
Location: Field-based role covering customer sites across Manchester
Job Length: Permanent
Working Hours: Monday to Friday, 42 hrs a week. There will be requirement to cover some weekends and Bank holidays
Competitive Salary with extensive benefits:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday
- Access to a range of high street discounts
About the role:
As a Technical Services Representative, you’ll be a brand ambassador by delivering a simply brilliant first impression to our customers. Preparation and presentation are key to delivering a perfect visit that meets and exceeds our customer’s expectations. You’ll use your skills to install, maintain and repair our soft drinks equipment in a variety of business premises across Manchester. You’ll also share advice and tips with customers on how to serve the very best drinks every time. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck into.
Your enthusiasm for our products and everything else that we have to offer will be a driving factor in your success in the role. To succeed in this role, you’ll have a logical approach to solving problems, be good with your hands, but most importantly, get a real buzz out of helping people. When you join, you’ll be given comprehensive training in the role, as well as continuous ongoing support.
Role Responsibilities:
- Install, service, diagnose and repair soft drinks dispense and chiller equipment at customer sites across Manchester.
- Carry out planned preventative maintenance to ensure equipment reliability and minimise downtime.
- Diagnose faults and complete repairs efficiently, ensuring first-time fix where possible.
- Educate customers on equipment operation, basic fault finding and food hygiene best practices.
- Provide technical advice and support to maximise equipment uptime and performance.
- Maintain accurate service records and complete all required documentation.
- Manage van stock, tools and spare parts to ensure readiness for customer visits.
- Build strong relationships with customers by providing an excellent service experience.
Experience and Key Attributes:
- Full, clean UK manual driving licence (essential). Company van provided for business use.
- Previous experience working with drink dispense equipment or similar technical/mechanical equipment is desirable; full training will be provided.
- Strong practical and problem-solving skills with the ability to diagnose and resolve technical issues.
- Excellent interpersonal and customer service skills, with the ability to build positive, lasting relationships.
- Highly adaptable, able to respond effectively to changing priorities and daily challenges.
- Confident using IT systems to complete service reports, manage workload and communicate effectively.
- Able to work independently, manage your own schedule and prioritise tasks effectively.
- A proactive approach with a strong focus on delivering excellent customer service.
- Commitment to working safely and following health and safety procedures.
Key Performance Measures:
- All activities completed to standard, delivering a perfect serve every time
- Number of repeat service calls reduced
- Minimal service calls following installs
- Diagnosis, repair and exchange of capital equipment – coolers, bar valves
- Site time reduction
- Great Carlsberg Britvic Technician Audits – Health & Safety, preparation for work day/week
This is an exciting time to join our newly formed business – with their incredible individual histories, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
Interested in finding out more? Apply today and a member of the recruitment team will be in touch!
Application Process:
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible.
We look forward to receiving your application.
Our commitment to diversity equity & inclusion: We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
Field Service Technician - Drinks Dispense employer: Britvic
Carlsberg Britvic is an exceptional employer, offering a dynamic work environment where every day presents new challenges and learning opportunities. With a strong commitment to employee growth, comprehensive training, and a range of benefits including private medical options and generous holiday allowances, you will feel valued and supported in your role as a Technical Services Representative. Located in Manchester, you'll be part of a team that prioritises customer satisfaction while enjoying the perks of working for one of the UK's largest multi-beverage suppliers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - Drinks Dispense
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Britvic as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Britvic and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Britvic’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Technician - Drinks Dispense
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Britvic, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Britvic, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Britvic.
How to prepare for a job interview at Britvic
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Britvic offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Britvic but also helps you get a feel for whether you’d thrive in that environment.
