At a Glance
- Tasks: Deliver exceptional customer service and manage the order process for iconic beverages.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier.
- Benefits: Enjoy a competitive salary, private medical options, and generous holiday.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real impact on customer satisfaction in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: Leicester - Lutterworth NDC
Job Length: Permanent
Working Hours: 37.5 Full-time, 9.00 am to 5.00 pm, working any 5 days out of 7, therefore flexibility to work weekends is required.
Competitive Salary with extensive benefits:
- Monthly product allowance – alcoholic & non-alcoholic options available
- Private Medical options
- Life Assurance
- Company bonus scheme
- Access to 24/7 GP services
- Enhanced pension contribution
- Generous holiday (inc bank holidays)
- Access to a range of high street discounts
About the Role
Join Carlsberg Britvic as a Customer Service Representative and become an essential part of our integrated beverage powerhouse. In this pivotal role, you'll deliver exceptional customer experiences while managing the end-to-end order process for our world-class portfolio of beer and soft drinks. As the primary point of contact for customers, you'll build strong relationships, solve problems at their root cause, and ensure seamless service delivery that reflects our commitment to excellence. This position requires a customer-centric mindset, strong communication skills, and the ability to manage competing priorities in a fast-paced environment. Your contributions will directly impact customer satisfaction, operational efficiency, and brand reputation as we continue to build our iconic business proposition in the UK market.
Role Responsibilities
- Serve as the primary contact for customer depot and head office teams, delivering exceptional service through clear, timely, and proactive communication throughout the order lifecycle
- Accurately process and validate all customer orders, ensuring high data quality standards while securing and managing booking slots to maintain service continuity
- Monitor orders against agreed parameters and conduct timely checks to ensure successful execution and adherence to service standards
- Investigate order failures and service gaps, providing thorough root-cause analysis and implementing corrective actions to prevent recurrence
- Collaborate effectively with forecast managers, deployment teams, transport & warehouse providers to ensure seamless customer service delivery
- Support the zero-loss philosophy by driving optimal order volumes, full load utilization, and minimizing inefficiencies
- Identify and implement opportunities to simplify processes, improve workflows, and enhance the overall customer experience
Experience and Key Attributes
- Previous customer service experience in a similar role, with FMCG business experience highly valued
- Account management experience desirable, with a proven ability to build and maintain strong customer relationships
- Proficiency with SAP and other order management systems
- Strong problem-solving abilities with a "fix it properly" mindset—identifying underlying issues rather than applying quick fixes
- Excellent communication skills with the ability to manage stakeholder expectations effectively
- Detail-oriented approach with strong organizational skills and the ability to prioritize competing demands
- Passion for delivering exceptional customer experiences with a commitment to continuous improvement
Our commitment to diversity equity & inclusion
We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do.
We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please do let us know if you require any adjustments during the recruitment process.
Application Process: We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
Customer Service Representative employer: Britvic Soft Drinks
Carlsberg Britvic is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, extensive benefits including private medical options and generous holiday allowances, employees are supported in achieving a healthy work-life balance. The hybrid role of Customer Service Representative in Leicester not only provides opportunities for personal growth but also allows you to be part of a dynamic team dedicated to delivering outstanding customer experiences in the beverage industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research Carlsberg Britvic and their products. Understanding their brands will help you connect better during interviews and show your genuine interest.
✨Tip Number 2
Practice your communication skills. As a Customer Service Representative, you'll need to convey information clearly. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you identified issues and implemented solutions. This will demonstrate your 'fix it properly' mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, so don’t miss out!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Representative role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about delivering exceptional customer experiences, let your communication skills shine through in your written application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Problem-Solving Abilities:We love a 'fix it properly' mindset! Share examples of how you've tackled challenges in previous roles, especially those that required a bit of detective work to get to the root cause of an issue.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role as soon as possible. We can't wait to hear from you!
How to prepare for a job interview at Britvic Soft Drinks
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially those relevant to the FMCG sector. Be ready to discuss how you've handled customer issues in the past and what strategies you used to ensure satisfaction.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your ability to identify root causes of problems and implement effective solutions. Think of specific instances where you turned a negative experience into a positive one for the customer.
✨Familiarise Yourself with Their Products
Get to know Carlsberg Britvic's product range inside out. Being able to discuss their brands and show enthusiasm for their offerings will demonstrate your genuine interest in the role and the company.
✨Demonstrate Flexibility and Teamwork
Since this role requires flexibility in working hours, be prepared to discuss your availability and willingness to adapt. Highlight any previous experiences where you collaborated with teams to achieve common goals, especially in fast-paced environments.
