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For Companies At a Glance
- Tasks: Drive sales of spare parts and services while managing customer relationships.
- Company: Join Britten-Norman, a leader in aerospace innovation and customer service.
- Benefits: Enjoy 36 days off, private healthcare, and support for your professional growth.
- Why this job: Be part of a dynamic team focused on customer satisfaction and revenue growth.
- Qualifications: 2 years in sales or customer support, ideally with technical products.
- Other info: Flexible working hours and opportunities for personal development await you.
The predicted salary is between 30000 - 42000 £ per year.
The Aftermarket Sales Coordinator is responsible for generating revenue through the sale of spare parts, repairs, modifications, and related aftermarket services. Acting as the first point of contact for customers, the role combines proactive sales activity with account coordination and customer service. This includes managing enquiries, preparing quotations, processing orders, and ensuring timely delivery — all while building strong, long-term customer relationships. The coordinator is expected to meet individual and team sales targets, identify new business opportunities, and support cross-functional collaboration to ensure a seamless customer experience.
Key Responsibilities
- Sales & Revenue
- Take full ownership of sales activity for spare parts, repairs, modifications, and aftermarket services.
- Manage inbound enquiries and convert them into profitable sales through tailored quotations and effective follow-up.
- Deliver against individual and team sales targets with accountability for monthly and quarterly turnover performance.
- Identify and pursue upsell/cross-sell opportunities within the customer base to increase average order value.
- Actively participate in marketing and business development activities to generate leads, support promotions, and improve product awareness.
- Focus on consistently improving both revenue and customer satisfaction through a structured, proactive approach.
- Customer Relationship Management
- Serve as the primary point of contact between Britten-Norman and its aftermarket customers, ensuring tailored communication to meet specific client expectations.
- Own end-to-end customer account management from enquiry through to delivery while maintaining high responsiveness and professionalism.
- Maintain regular contact with all customers, using face-to-face meetings, video conferencing, or calls as appropriate.
- Handle customer issues, concerns, and escalations swiftly and diplomatically, involving the Aftermarket Manager when necessary.
- Operational Delivery
- Ensure real-time maintenance of sales records, CRM data, order tracking, and customer account history.
- Provide accurate and timely quotations, orders, invoicing, and customer reporting in line with internal procedures.
- Ensure all support tasks are carried out in line with relevant SOPs and complete full contract reviews for each order.
- Support the Aftermarket Logistics & Stores Controller during peak periods or absence, including booking in, picking, packing, and dispatching parts.
- Collaboration & Teamwork
- Maintain co-operative and productive inter-departmental and inter-company relationships to ensure exceptional service delivery.
- Communicate clearly and constructively with colleagues across logistics, engineering, finance, and leadership.
- Provide mentoring and assistance to junior team members where appropriate and contribute to team development.
- Identify risks early, raise concerns or uncertainties promptly, and support continuous improvement efforts across the business.
- Reporting & Development
- Produce weekly, monthly, and quarterly reports on customer activity, sales performance, and outstanding orders.
- Support wider business initiatives through the creation of ad hoc spreadsheets, reports, and data summaries.
- Provide upward feedback to line management with suggestions for process or performance improvements.
- Participate in training as required and identify personal development opportunities to enhance role performance.
Skills, Knowledge and Expertise
- 2 years experience in a sales and customer support role
- Experience working with technical products or services ideally in aerospace, automotive, manufacturing, or engineering sectors
- Customer account management experience
- Experience managing quotes, orders, and pipelines in a sales or commercial environment
- Strong verbal and written communication at all levels (internal and external)
- Confident telephone and video communication style
- Ability to build rapport and maintain long-term customer relationships
- Clear and persuasive sales techniques
- Ability to analyse quote-to-order conversions, sales trends, and customer behaviours
- Proficient in Microsoft Excel, Outlook, Word
Benefits
- 36 annual leave days (inclusive of Bank and Public Holidays)
- Contributory pension scheme with a salary sacrifice option
- Private healthcare scheme
- Flu vaccination
- Dental and optical cover
- Employee Assistance Program
- Support with learning and professional development (courses and licenses)
- Health screening and therapies
- Digital GP
- Referral bonus
Aftermarket Sales Coordinator employer: Britten-Norman
Contact Detail:
Britten-Norman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftermarket Sales Coordinator
✨Tip Number 1
Familiarise yourself with the aerospace, automotive, or engineering sectors, as this role requires knowledge of technical products. Research common spare parts and aftermarket services in these industries to demonstrate your understanding during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via video calls. Since you'll be the first point of contact for customers, being able to convey information clearly and confidently is crucial for building rapport and trust.
✨Tip Number 3
Prepare to discuss your experience with customer account management and sales targets. Be ready to share specific examples of how you've successfully managed inquiries and converted them into sales, as this will highlight your suitability for the role.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. This position involves working closely with various departments, so be prepared to discuss how you've effectively communicated and cooperated with colleagues in past roles.
We think you need these skills to ace Aftermarket Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer support, particularly in technical fields like aerospace or automotive. Use keywords from the job description to demonstrate your fit for the Aftermarket Sales Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the aftermarket services industry. Mention specific examples of how you've successfully managed customer relationships and met sales targets in previous roles.
Showcase Relevant Skills: Emphasise your strong communication skills and ability to build rapport with customers. Provide examples of how you've used these skills to resolve issues or improve customer satisfaction in past positions.
Highlight Team Collaboration: Discuss your experience working collaboratively across departments. Mention any instances where you contributed to team development or supported colleagues, as this aligns with the teamwork aspect of the role.
How to prepare for a job interview at Britten-Norman
✨Know Your Products
Familiarise yourself with the spare parts, repairs, and modifications relevant to the role. Understanding the technical aspects will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully managed sales activities in the past. Be ready to discuss specific instances where you converted enquiries into sales or identified upsell opportunities.
✨Emphasise Customer Relationship Management
Highlight your experience in managing customer accounts and maintaining long-term relationships. Discuss how you handle customer issues and ensure satisfaction, as this is crucial for the Aftermarket Sales Coordinator role.
✨Demonstrate Team Collaboration
Be prepared to talk about your experience working with cross-functional teams. Share examples of how you've communicated effectively with colleagues from different departments to achieve common goals.
