At a Glance
- Tasks: Coordinate staff, manage incidents, and ensure smooth operations in a busy control room.
- Company: Join Britsafe, a leader in security operations with a focus on teamwork.
- Benefits: Earn £19.91 per hour with opportunities for overtime and career growth.
- Other info: Dynamic shifts including days, nights, and weekends; perfect for proactive individuals.
- Why this job: Take on a high-responsibility role that offers both challenge and reward.
- Qualifications: Must have an SIA License and be highly IT literate with strong communication skills.
The predicted salary is between 19.91 - 19.91 £ per hour.
Location: York
Pay: £19.91 per hour
Hours: Average 33.6 hours per week + regular overtime opportunities
Why this role stands out
This is a highly paid, high-responsibility control room role at the centre of Britsafe’s operations. You won’t just be watching screens — you’ll be:
- Coordinating staff across multiple sites
- Managing live operational issues in real time
- Acting as a first response point during incidents and emergencies
With an exceptional hourly rate of £19.91 and frequent opportunities to increase your earnings through additional shifts, this role is ideal for someone who wants both responsibility and reward.
The Role
Working in a busy, fast-paced control room, you will play a critical part in ensuring the smooth running of operations across multiple client sites. This is a highly technical position, requiring confidence with a variety of IT systems and the ability to manage large amounts of information accurately and efficiently.
Key responsibilities include:
- Monitoring staff attendance, rostering, and deployment across sites
- Using multiple systems to check pay, billing accuracy, and shift allocation
- Managing patrol monitoring systems and site activity logs
- Acting as the primary escalation point for operational issues and emergencies
- Responding to alarms and coordinating rapid responses
- Arranging cover for absences and resolving staffing gaps in real time
- Escalating performance or welfare concerns appropriately
- Maintaining clear, accurate records of all incidents and actions
- Handling a high volume of incoming calls and communicating confidently with staff, clients, and emergency services
Shift Pattern
Rotating days, mids, and nights
Average 33.6 hours per week
Includes two out of every five weekends
Shift times
- Day: 08:00 – 16:00
- Mid: 16:00 – 00:00
- Night: 00:00 – 08:00
- Weekends: 08:00–20:00 or 20:00–08:00
About You
This is not an entry-level role — we are looking for someone who is:
- Highly IT literate and comfortable using multiple systems simultaneously
- Able to work in a fast-paced, high-pressure environment
- Proactive, alert, and quick-thinking
- A strong communicator who can confidently manage a high volume of calls
- Organised and detail-focused, with excellent record-keeping skills
- Committed, reliable, and able to work days, nights, and weekends
A full SIA License is essential - no applicants will be considered without this.
Security Control Room Operative employer: Britsafe Limited
At Britsafe, we pride ourselves on being an exceptional employer, offering a competitive hourly rate of £19.91 and ample opportunities for overtime, making this role both rewarding and financially beneficial. Our dynamic work culture fosters teamwork and communication, ensuring that our Security Control Room Operatives are not only integral to our operations but also have access to continuous professional development and growth within the company. Located in York, you will be part of a dedicated team that values responsibility and excellence in a fast-paced environment, where your contributions directly impact the safety and efficiency of our services.
StudySmarter Expert Advice🤫
We think this is how you could land Security Control Room Operative
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Control Room Operative. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Britsafe Limited. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security Control Room Operative candidates.
✨Directly Apply to Britsafe Limited
Don’t forget to apply for the Security Control Room Operative role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Britsafe Limited.
We think you need these skills to ace Security Control Room Operative
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Britsafe Limited. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Britsafe Limited.
How to prepare for a job interview at Britsafe Limited
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Britsafe Limited.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Britsafe Limited.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Britsafe Limited.
