At a Glance
- Tasks: Lead and manage security and cleaning services for top clients across the Midlands.
- Company: Join Britsafe, a leader in customer service with over 30 years of excellence.
- Benefits: Competitive salary from £47,000, plus support for your professional growth.
- Other info: Enjoy a dynamic role with travel and opportunities to work with blue-chip clients.
- Why this job: Make a real impact by ensuring high standards and building strong client relationships.
- Qualifications: Management experience in security/cleaning and a front-line SIA Licence are essential.
The predicted salary is between 47000 - 65800 £ per year.
Location: Midlands (Remote with travel, monthly visit to York HQ)
Salary: From £47,000 per year
About Britsafe
For over 30 years, Britsafe has built a reputation for outstanding customer service. Our success comes from industry-leading people, processes, and technology.
We are looking for an Operations Manager who shares our commitment to excellence and goes the extra mile to ensure teams and sites set the industry standard.
About the Role
This is a multi-site role overseeing security and cleaning services for a wide portfolio of blue-chip clients in financial services, distribution, and manufacturing across the Midlands and further afield.
You will be responsible for:
- Leadership & Service Delivery – Ensuring high standards in manned security and cleaning, under SIA Approved Contractor Scheme standards.
- Client & Team Management – Building strong client relationships through site visits, meetings, and staff training.
- Scheduling & Compliance – Managing rostering (via Timegate), performance, motivation, and compliance.
- Technology & Reporting – Using advanced systems for reporting, payroll, and scheduling.
Above all, you will ensure the retention and development of your client base.
Requirements
- Management experience in security and/or cleaning (essential)
- Front-line SIA Licence (essential)
- Strong leadership and communication skills
- High IT literacy and confidence using advanced systems
- Full UK driving licence and own car
- Willingness to travel to York HQ at least once a month
Applicants without an SIA licence and management experience will not be considered.
What We Offer
- Competitive salary starting from £47,000 per year
- Opportunity to lead high-profile contracts with blue-chip clients
- Support from a company that prioritises people, performance, and service excellence
Operations Manager in Birmingham employer: Britsafe Limited
At Britsafe, we pride ourselves on being an exceptional employer, offering a competitive salary starting from £47,000 per year and the opportunity to lead high-profile contracts with blue-chip clients. Our supportive work culture prioritises people, performance, and service excellence, providing ample opportunities for employee growth and development. With a remote working model complemented by monthly visits to our York HQ, we ensure a flexible yet connected environment that fosters collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. At StudySmarter, we believe that knowing the ins and outs of Britsafe will help you stand out. Be ready to discuss how your experience aligns with their commitment to excellence.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've built strong client relationships or improved service delivery in previous roles. This is your chance to shine and demonstrate that you can go the extra mile!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining a company that prioritises people and performance.
We think you need these skills to ace Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your management experience in security and cleaning, and don’t forget to mention your SIA licence. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to Britsafe’s commitment to excellence. Keep it engaging and personal – we love a bit of personality!
Showcase Your Leadership Skills:In your application, be sure to showcase your leadership and communication skills. Share examples of how you've built strong client relationships or motivated teams in the past. We’re all about strong leaders who can inspire others!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Britsafe Limited
✨Know Your Stuff
Make sure you understand Britsafe's operations and values. Familiarise yourself with their commitment to customer service and the specifics of managing security and cleaning services. This will help you demonstrate your alignment with their goals during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams in security or cleaning sectors. Be ready to discuss how you've motivated staff, handled challenges, and ensured compliance with industry standards.
✨Be Tech-Savvy
Since the role involves using advanced systems for reporting and scheduling, brush up on your IT skills. Be prepared to discuss any relevant software you've used, like Timegate, and how you’ve leveraged technology to improve operations.
✨Build Rapport
Client management is key in this role, so practice how you would build relationships with clients. Think of scenarios where you’ve successfully engaged with clients or resolved issues, and be ready to share these stories to show your interpersonal skills.
