Volunteer & Workforce Development Coordinator

A bit about the Role

The Volunteer & Workforce Development Coordinator provides the essential administrative and project management support that underpins British Rowing's learning and workforce delivery operations. Working closely with the Volunteer & Workforce team colleagues, this role ensures the smooth planning, scheduling and administration of courses, development opportunities and bespoke projects. You will administer British Rowing's systems - JustGo and RowHow (our Moodle based learning management system) - to 1) ensure courses and participants are managed efficiently and accurately, and 2) to ensure workforce registration data is accurate. This role plays an important part in delivering high-quality volunteer and workforce qualifications, programmes and projects. You will help ensure this support is accessible, member-focused and delivered in line with British Rowing's commitment to inclusion, safeguarding and respect.

Person Specification

Essential Skills

• Highly organised, with a keen eye for detail and accuracy.
• A confident user of digital platforms and systems including MS Office, able to learn and apply new tools quickly.
• Project management experience with strong organisational and planning skills, with evidence of managing multiple tasks and deadlines.
• Ability to communicate effectively with a wide range of stakeholders.
• Experience of managing financial processes.
• Proactive, solutions-focused and able to resolve issues constructively.
• Committed to upholding inclusive practices and safeguarding standards.

Desirable Skills

• Knowledge of JustGo, Moodle or similar systems.
• Knowledge of Zoom, Googlemeet and other digital platforms.
• Experience working in sport, education, or membership organisations.
• Familiarity with awarding body requirements and quality assurance processes.
• Understanding of volunteer development and training pathways.

Responsibilities

Learner and member support

• Manage Education TeamDesk and phone enquiries, ensuring timely responses, clear communication and a high standard of customer service.
• Support learners through their journey, from registration and course access through to completion and certification.
• Manage safeguarding training administration for volunteers, helping maximise course completion and certification.

Systems and course administration

• Administer and maintain British Rowing's learning and booking systems, including JustGo and RowHow.
• Set up and manage online classrooms, learner accounts, joining instructions and tutor resources.
• Support course feedback and quality assurance processes, including the use of QR codes and learner feedback tools.
• Coordinate the distribution of physical resources to tutors to support course delivery.

Planning, reporting and finance

• Support the Volunteer & Workforce Development Delivery Lead to plan and deliver a rolling 12 month national calendar of learning opportunities.
• Provide data and insight to support team planning, reporting and organisational KPIs.
• Support financial administration, including processing orders and managing invoices.

Projects and improvement

• Support the Head of Volunteer & Workforce Development with projects and workforce register accuracy.
• Work with colleagues to streamline systems and processes, improving efficiency and the learner experience.

Benefits

Besides the salary and 25 days holiday (plus bank holidays) pro rata, you'll also get:

• 7.5% employer pension contribution (when you contribute 3%).
• Eye care vouchers.
• Life assurance (x3 your salary).
• Cycle to work scheme.
• Free annual ROW Membership.
• Free Parking in Hammersmith.

This role will close to applications on Friday 25 September.

British Rowing is committed to providing an inclusive and accessible recruitment process and welcomes applications from people of all backgrounds and experiences.

If you require the application form in an alternative format, reasonable adjustments or other support at any stage of the recruitment process, please contact chris.wetz@britishrowing.org.

We will discuss with you confidentially what would help you participate fully.

Any information provided to arrange adjustments will not form part of the selection decision or adversely affect your application.