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- Tasks: Investigate and respond to parking enquiries, ensuring fair enforcement of regulations.
- Company: Join Camden, a forward-thinking organisation committed to social change.
- Benefits: Enjoy 27 days annual leave, flexible working, and career development opportunities.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong analytical skills and a passion for customer service are essential.
- Other info: Inclusive workplace with support for diverse backgrounds and experiences.
The predicted salary is between 32900 - 44800 £ per year.
Starting salary: £38,923
Job Level: Level 3 Zone 1
Work Location: 5 Pancras Square, London, N1C 4AG
Hours per week: 4 x 36, 1 x 18
Contract type: 5 x Permanent (4 full time and 1 part time)
Closing date: Sunday 8th February 2026 at 23:55
Test to be held: w/c 16th February 2026 (virtual)
Interviews to be held: w/c 23 February 2026 (in person at 5 Pancras Square)
Alternative flexible working options available / open to discussion
Anonymised Application – in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
About us
Camden is changing on the inside to make life better for everyone. We’re not just home to the UK’s fastest growing economy, we’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind.
You’ll play a vital role in helping us deliver fair, transparent parking services that support safe streets and an accessible borough.
The Team
The Camden Parking Operations team is responsible for enforcing parking regulations and traffic laws within the borough, issuing Penalty Charge Notices (PCNs), on-street and via CCTV, to ensure compliance with regulations and policy objectives to support safe streets and an accessible borough.
This role is based in an office environment with flexible working and primarily focuses on processing and responding to PCN enquiries, managing your own workload, reviewing evidence, applying policy and guidance to come to informed decisions on whether to enforce or cancel PCNs.
The role
In this role you will use your investigative and communication skills to consider and reply to correspondence received at various stages of the statutory appeals process for contesting Penalty Charge Notices (PCNs). You will need to demonstrate your ability to extract and respond to the points made in customer challenges. You will investigate, assess and respond to parking and traffic related enquiries as part of our customer focused team.
When full training is completed, you will be able to efficiently process all enquiries relating to moving traffic and parking PCNs, appeals made to the tribunal, parking permits, complaints and service requests from customers and other teams within the service. Comprehensive training is provided to enable you to respond to enquiries in a structured and informative manner through application of legislation, policies and guidelines, with appropriate consideration for exceptional and sensitive circumstances.
You will become proactive in engaging with the service to make improvements to our processes and procedures especially for customers interacting with the service. There are various pathways into the different facets of parking and traffic operations, and you will be supported through personal development and training opportunities that are provided to move into other areas within Parking Operations.
Key Responsibilities:
- Investigate, analyse and respond to challenges made by customers who are disputing PCNs issued
- Manage your own diverse workload by working independently to reply to enquiries based on set policies and procedures
- Learn, retain and apply knowledge gained to varied scenarios and stages of the statutory appeals process when writing detailed responses
- Prepare and present appeals to independent adjudicators to explain any enforcement action taken
- Engage proactively with the service to enhance customer experience through identifying and improving existing processes and procedures
- Participate in training and development opportunities to expand your knowledge and skills in parking and traffic operations
About you
This role requires you to demonstrate the ability to learn and retain complex information, particularly legislation. You should possess strong decision-making, investigative and analytical skills and have experience applying them to a variety of situations. Excellent attention to detail is essential to ensure accuracy and clarity in all written communication. You must have exceptional grammar and communication skills, enabling you to construct clear and concise correspondence. You should demonstrate a proven ability to work independently and manage a demanding workload with a commitment to delivering a high-quality, customer-focused service. You should be comfortable making fair, evidence-based decisions and explaining them clearly, especially when dealing with challenging or sensitive issues. Finally, you should have a passion to work as part of a collaborative team and an enthusiasm for providing excellent customer service to Camden residents and visitors.
This is a great opportunity for people who have these skills so if this is you, please submit your application.
Application Process
To apply for this role please follow the "Apply" link. In the 'Why you?' section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the "About You" section. You will be required to answer the following questions:
- Please tell us about the investigative and analytical skills and experiences you will bring to the role and provide examples.
- Why are you interested in this Process Officer role specifically?
- Please describe your experience in providing customer service.
Please note that use of Artificial Intelligence (AI) to construct your application is not permitted. If we suspect this, we will reject the application.
What We Offer
At Camden, you’ll receive a host of benefits including:
- 27 days annual leave for new starters, rising to 31 days after 5 years
- Local Government Pension Scheme
- Flexible working opportunities
- Interest free loans
- Access to our incredible staff networks
- Career development and training
- Wellbeing support and activities
Visit www.camdenjobs.co.uk/staff-benefits for more details
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed.
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.
Process Officer in London employer: Britishparking
Contact Detail:
Britishparking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Officer in London
✨Tip Number 1
Get to know Camden's values and mission. When you walk into that interview, show us you understand what we're about and how you can contribute to making life better for everyone. It’s all about connecting your skills to our goals!
✨Tip Number 2
Practice your investigative skills! Think of real-life examples where you've had to analyse information or resolve a tricky situation. We want to see how you think on your feet, especially when it comes to customer challenges.
✨Tip Number 3
Don’t underestimate the power of good communication. Be ready to explain your thought process clearly and concisely during the interview. We love candidates who can articulate their decisions, especially when dealing with sensitive issues.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Camden. Let’s make a difference together!
We think you need these skills to ace Process Officer in London
Some tips for your application 🫡
Show Off Your Skills: When you’re filling out your application, make sure to highlight those investigative and analytical skills. Use specific examples from your past experiences that demonstrate how you've tackled similar challenges. We want to see how you can bring your unique talents to the Process Officer role!
Be Genuine About Your Interest: In the 'Why you?' section, don’t just say you want the job—tell us why this specific role excites you! Share what draws you to Camden and how you see yourself contributing to our mission. We love hearing your passion for making a difference!
Customer Service Matters: Since this role is all about providing excellent customer service, be sure to describe your relevant experiences in this area. Talk about how you’ve handled customer inquiries or complaints in the past, and what you learned from those situations. We’re keen on understanding your approach to customer interactions!
Keep It Clear and Concise: Remember, clarity is key! Make sure your written communication is clear and free of jargon. We appreciate well-structured responses that get straight to the point. Take your time to proofread before hitting submit—attention to detail goes a long way with us!
How to prepare for a job interview at Britishparking
✨Know Your Stuff
Make sure you understand the role of a Process Officer inside out. Familiarise yourself with the key responsibilities, especially around investigating and responding to PCN challenges. Brush up on relevant legislation and policies so you can speak confidently about how you'd apply them in real scenarios.
✨Showcase Your Skills
Prepare examples that highlight your investigative, analytical, and decision-making skills. Think of specific situations where you've had to manage a demanding workload or resolve customer issues effectively. This will demonstrate your ability to handle the challenges of the role.
✨Practice Your Communication
Since clear communication is crucial for this role, practice articulating your thoughts clearly and concisely. You might even want to rehearse writing sample responses to potential PCN challenges. This will help you convey your ideas effectively during the interview.
✨Engage with the Team Spirit
Camden values collaboration, so be ready to discuss how you work well in a team. Share experiences where you've contributed to improving processes or enhancing customer service. Showing your enthusiasm for teamwork will resonate well with the interviewers.
