Fundraising Assistant (Temporary)

Do you want to use your excellent customer service, administrative and organisational skills to make a real difference to the lives of people affected by kidney disease?

We’re looking for a motivated and enthusiastic Community Fundraising Assistant to join our friendly, busy and high performing team on a temporary basis.

About Kidney Care UK

There are 7.2 million people with some form of chronic kidney disease (CKD) in the UK, equivalent to 1 in 10 people.

There are one million people in the UK who have CKD but are not aware of it.

Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease.

From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

About the role

The Community Fundraising Assistant will provide administrative, fundraising and event support to the Events and Community team, helping to deliver excellent stewardship to community supporters and ensure the smooth running of fundraising activities and events.

The postholder will support communications, data management, supporter engagement, fulfilment of fundraising materials, event delivery and lead a specific research project to help inform future fundraising activity.

Key responsibilities

• Supporter communications and engagement
• Assist with incoming and outgoing communications via telephone, email, post and social media as required.
• Respond to enquiries from community fundraisers and supporters, providing excellent customer service and timely information.
• Build and maintain positive relationships with community supporters, fundraisers and volunteers.
• Support stewardship activity, including thank-you communications, recognition initiatives, supporter updates and follow-up.
• Support the creation and distribution of supporter communications and fundraising materials.
• Act as a positive ambassador for the organisation when engaging with supporters.
• Fundraising materials and administration
• Prepare, pack and post fundraising materials, resources and supporter packs.
• Monitor stock levels of fundraising materials and assist with reordering when required.
• Provide general administrative support to the fundraising team.
• Assist in the coordination and distribution of campaign and event materials.
• Data management
• Accurately record and update supporter information on the organisation's CRM or database.
• Assist with maintaining data quality and ensuring records are accurate and compliant with relevant data protection requirements.
• Support reporting and information gathering as required by the team.
• Research project
• Take the lead on a designated research project to identify potential fundraising opportunities, trends, partnerships, or community engagement initiatives.
• Gather, analyse and present findings to the fundraising team.
• Produce recommendations to support future fundraising strategies and activities.
• Manage the project timeline and provide regular updates on progress.
• Events support
• Provide administrative and practical support for fundraising and community events as required.
• Support attendee communications and volunteer coordination where necessary.
• Undertake other event-related duties to support the wider Fundraising team during busy periods.

About you

We’d love to hear from you if you have

• Excellent written and verbal communication skills.
• Strong administrative and organisational skills with excellent attention to detail.
• Confidence in using Microsoft Office applications, particularly Outlook, Word, and Excel.
• The ability to manage multiple tasks and prioritise workload effectively.
• Strong interpersonal skills and the ability to build positive relationships with supporters and colleagues.
• Experience of data entry and maintaining accurate records.
• The ability to work independently and as part of a team.

Previous experience in a similar role is highly desirable, as is experience with CRM systems, fundraising platforms, or the charity sector.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays.

We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.

• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere, Charity Comms and NVCO.

Kidney Care UK is a Disability Confident Employer. We welcome and encourage applications from disabled people, particularly those with lived experience of kidney disease.

We operate a Guaranteed Interview Scheme.

If you indicate in your application that you have a disability (as defined by the Equality Act 2010) and meet the essential criteria for the role, we will guarantee you an interview.

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