At a Glance
- Tasks: Build and manage relationships to grow and engage our vibrant membership community.
- Company: Join BritishAmerican Business, a leading transatlantic trade association.
- Benefits: Dynamic work environment with opportunities for networking and professional growth.
- Other info: Diversity and inclusion are at the heart of our workplace culture.
- Why this job: Make a real impact in international business and strengthen UK-US connections.
- Qualifications: Experience in membership organisations and strong relationship-building skills required.
The predicted salary is between 40000 - 50000 £ per year.
Reports to: Associate Director of Strategic Partnerships & Engagement (London)
About BritishAmerican Business
BritishAmerican Business (BAB) is the leading transatlantic trade association, bringing together the British-American Chamber of Commerce in the US and the American Chamber of Commerce in the UK. We are at the forefront of strengthening the economic partnership between the United States and the United Kingdom—supporting trade, investment, and pro-business policy. Our growing network connects influential companies and business leaders through high-impact events, insightful programming, and strategic engagement opportunities.
If you're passionate about international business and thrive in a dynamic, relationship-driven environment, BAB offers a unique platform to make a real impact.
The Role
We are looking for a Manager, Member Relations to join our London team. This is a highly visible, relationship-focused role where you will support the growth, engagement, and retention of BAB’s vibrant membership community. You’ll play a key part in driving membership revenue, managing member relationships, and identifying new business opportunities—while working closely with colleagues across London, New York, and Washington DC. This is a fantastic opportunity for a commercially minded relationship manager who enjoys networking, stakeholder engagement, and working at the heart of UK–US business connections.
What You’ll Be Doing
- Membership Growth & Account Management: Build and manage relationships with current members to maximise engagement and retention; Identify and convert new membership opportunities, contributing to revenue growth; Develop a strong pipeline of prospective member companies operating in the UK and US; Deliver a high-quality account management experience aligned to member needs.
- Data, Insights & Administration: Maintain and update the membership CRM system; Track renewals, invoices, and engagement activity; Support onboarding for new members, ensuring a seamless experience; Use data and insights to drive strategic membership growth.
- Revenue & Commercial Support: Support the membership renewals and invoicing process; Contribute to revenue tracking and reporting; Work collaboratively with UK and US teams on joint memberships.
- Member Engagement & Communication: Develop tailored engagement plans for key accounts; Collaborate across events, policy, and communications teams; Identify thought leadership and event opportunities with members; Represent BAB at events and networking opportunities.
- Wider Engagement: Build and maintain relationships with external stakeholders, including government and trade organisations; Contribute to strengthening BAB’s reputation and visibility across the transatlantic business community.
What We’re Looking For
- Experience in membership organisations, partnerships, or business development.
- Strong communication and relationship-building skills.
- Commercial awareness with the ability to promote and sell membership value.
- Confidence engaging with senior business stakeholders.
- Strong organisational and data management skills.
- A proactive, collaborative, and solutions-focused approach.
- Knowledge of UK–US trade and policy landscape.
- An existing professional network in UK/US business communities.
About You
- Dynamic, professional, and approachable.
- Motivated by delivering value and building relationships.
- A team player who thrives in a collaborative environment.
- Curious about business, trade, and international affairs.
- Confident representing an organisation both in person and online.
Application process
Apply with your CV and cover letter to Tim Horan. First-round interview dates: Thursday 18 and Friday 19 June 2026 (in London).
Diversity & Inclusion
BAB is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace and encourage applications from all backgrounds. Applicants must have the right to work in the UK. Evidence will be required at interview stage.
Manager, Member Relations employer: BritishAmerican Business
BritishAmerican Business (BAB) is an exceptional employer, offering a dynamic and collaborative work culture in the heart of London. With a strong focus on employee growth and engagement, BAB provides unique opportunities to connect with influential business leaders and contribute to transatlantic trade initiatives. Employees benefit from a supportive environment that values diversity and inclusion, making it an ideal place for those passionate about international business and relationship management.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Member Relations
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the UK–US business community. The more you engage, the better your chances of landing that Manager, Member Relations role.
✨Tip Number 2
Show off your relationship-building skills! When you meet potential employers or members, be sure to highlight your experience in managing relationships and driving engagement. We want to see that passion for connecting with others!
✨Tip Number 3
Be proactive! Research the companies you're interested in and reach out directly. Let them know how you can contribute to their membership growth and engagement strategies. We love seeing candidates take the initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at BritishAmerican Business and making an impact in the transatlantic trade landscape.
We think you need these skills to ace Manager, Member Relations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Manager, Member Relations role. Highlight your relationship-building skills and any relevant experience in membership organisations or business development.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for international business and how you can contribute to BAB’s mission. Be sure to mention specific examples of how you've successfully engaged with members or stakeholders in the past.
Showcase Your Commercial Awareness:Demonstrate your understanding of the UK–US trade landscape and how it impacts membership value. This will show us that you're not just interested in the role, but that you also understand the bigger picture.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at BritishAmerican Business
✨Know Your Membership Landscape
Before the interview, dive deep into understanding BritishAmerican Business and its membership structure. Familiarise yourself with their current members, key stakeholders, and recent initiatives. This knowledge will help you demonstrate your genuine interest and ability to engage effectively with potential members.
✨Showcase Your Relationship-Building Skills
Prepare specific examples from your past experiences where you've successfully built and maintained relationships. Highlight how these skills can translate into driving membership growth and engagement at BAB. Remember, they’re looking for someone who thrives in a relationship-driven environment!
✨Be Data Savvy
Since the role involves managing a CRM system and using data for strategic decisions, brush up on your data management skills. Be ready to discuss how you've used data insights in previous roles to drive engagement or revenue. This will show that you can contribute to their goals right from the start.
✨Engage with Current Events
Stay updated on UK–US trade relations and any relevant news that could impact BAB's members. Being able to discuss current events and their implications during your interview will showcase your commercial awareness and passion for international business, making you a standout candidate.
