Member Services Coordinator in Dunfermline

The Member Services Coordinator role is central to delivering high-quality experiences at the Town Loch National Training Site. This position focuses on excellent customer service, smooth day-to-day site operations, and creating a welcoming environment for members, visitors, schools, and groups.

Responsibilities include coordination of front-of-house activity, customer experience processes, and contributing to a positive community atmosphere on site. A core part of the role involves supporting and coordinating the seasonal staff team on land — helping with task allocation, providing guidance during shifts, and maintaining high operational standards. The role also supports and guides volunteers, helping ensure they feel confident, included, and equipped to contribute effectively. The role also involves supporting on-water operations when required, depending on operational needs and the staff team on shift.

Town Loch plays a vital role in developing waterski and wakeboard in Scotland, and this post helps ensure the site continues to be a vibrant, inclusive, and well-run hub for the community. The successful candidate will join a passionate and motivated team, working closely with the Chief Operating Officer, Management Committee, WWS Development Officers, seasonal staff, and volunteers.

The role is based at the Town Loch National Training Site in Dunfermline, offering a varied and rewarding working environment with plenty of challenge and purpose for the right individual.

• Support and coordinate seasonal staff during on-land operations, including task allocation and helping maintain high standards of customer service.
• Support and guide volunteers to ensure they feel confident, valued, and able to contribute effectively.
• Create activity and community programmes that support increased participation at the site.
• Plan, organise, and deliver high-quality experiences for members, customers, schools, and groups.
• Support the planning and delivery of WWS competitions and events hosted at NTS.
• Contribute to the day-to-day running of the site, including general maintenance and equipment oversight.
• Monitor, evaluate, and report on site-based initiatives and projects.

• Experience working directly with participants or customers, ideally in sport, leisure, or community settings.
• Strong interpersonal and communication skills, with the ability to build positive relationships.
• Good working knowledge of digital tools and social media.
• Experience in customer service, programme delivery, or community engagement.
• Understanding of sports development principles.
• Experience in partnership working or stakeholder engagement.
• Waterski/wakeboard experience and/or coaching is desirable but not essential.
• Experience in marketing or promotion is desirable.
• Willingness to work towards the SBD2 Qualification.
• Awareness of safeguarding and a commitment to providing a safe, inclusive environment.
• Ability to remain calm and professional in busy periods, balancing multiple demands.
• Comfortable working in an outdoor, fast-paced operational environment.

• Driven, enthusiastic, and aligned with our values of Community, Progress, and Fun.
• Highly organised, with excellent attention to detail and strong time-management skills.
• A positive role model who brings energy and motivation to the role.
• Warm, approachable, and able to create a welcoming environment for members and visitors.
• Sets high standards in their own work and takes pride in delivering quality service.
• Collaborative team player who can also work confidently on their own initiative.
• Proactive and solution-focused, with a commitment to continuous improvement.
• Passionate about supporting members and participants to progress.
• Comfortable leading a small team and contributing to a supportive, positive staff culture.
• Adaptable and resilient, with a willingness to get involved in the varied tasks of daily site operations.

This is a full-time, fixed-term seasonal role, running from 4 April 2026 to 4 October 2026. The role is based on approximately 40 hours per week, worked across our operational week of Wednesday to Sunday. Evening and weekend work will be required as part of normal site operations.

The salary for this position is £24,000 per annum, pro rata for the contract period. For the six-month term, this equates to approximately £12,000 gross in total, paid monthly. Annual leave entitlement will be calculated on a pro rata basis for the duration of the contract and in line with statutory requirements.

A PVG disclosure check will be required for the successful candidate. Appointment is also subject to the receipt of satisfactory references.