At a Glance
- Tasks: Support triage, coordinate diaries, and enhance client experiences in a veterinary setting.
- Company: Join a state-of-the-art veterinary hospital opening in Summer 2026.
- Benefits: Enjoy 6 weeks holiday, CPD funding, and a supportive work environment.
- Other info: Work Monday to Friday, no weekends, in a modern facility designed for exceptional care.
- Why this job: Make a real difference in pet care while developing your skills in a dynamic role.
- Qualifications: Must be an RVN with at least two years of experience and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
Are you a Registered Veterinary Nurse eager to leverage your clinical expertise in a dynamic, client-facing role? Imagine a career where your skills are pivotal in ensuring a seamless, positive experience for both clients and their beloved pets. If this sounds like the next exciting chapter in your professional journey, consider joining the team at the new Warrington Hospital, set to open in Summer 2026. This role places you at the heart of our operations, where you’ll be the essential link between our customer service and clinical teams.
Your responsibilities will include:
- Triage Support: Use your clinical knowledge to assess, prioritise, and direct patients appropriately.
- Diary Coordination: Optimise appointment bookings to support efficient workflow.
- Client Communication: Manage incoming chat queries, providing accurate and timely guidance.
- Call Handling: Offer friendly, professional support to owners contacting the clinic by phone.
- Pharmacy Support: Assist with prescription requests and medication dispensing, maintaining excellent stock control.
- Administrative Support: Handle tasks related to patient journeys, including insurance queries and case follow-ups.
- Client Concerns Management: Address and resolve client queries or issues early.
- Line Management: Provide leadership support to the client services team.
- Reception Duties: Manage clients face-to-face and via digital and telephone communication channels.
What We’re Looking For:
- RVN qualified with a minimum of two years’ experience
- Confident communicator with excellent organisational skills
- A calm, compassionate problem-solver
- Someone who enjoys working closely with clients and supporting clinical teams
- Passionate about delivering outstanding client experiences
Benefits:
- 6 weeks holiday, including bank holidays
- CPD funded
- 52 weeks sickness benefit and free Employee Assistance Program
- Enhanced maternity and paternity package
- Contributory pension scheme
- RCVS and VDS fees paid
- Access to counselling support after 12 months of service
- Store discounts
- Staff discount
- E-Car Scheme
- Cycle to work scheme
Role Details:
- 40-hour week across 5 days (Monday – Friday)
- Hours between 08:00 – 17:00
- Non-clinical role
- No weekends
If you’re ready to take your career in a new direction and be part of a forward-thinking team dedicated to exceptional veterinary care, this role could be your next great move. For further information, an informal chat, or to apply, please email Debbie Loding at Debbie@vettedrecruitment.co.uk or 07384 551799 today. You must be a qualified Veterinary Nurse and eligible to register with the RCVS to be considered for this role.
Veterinary Nurse - Reception and Client Experience in Warrington employer: British Veterinary LGBT+
Join our innovative team at the new Warrington Hospital, where we prioritise exceptional client care and a supportive work environment. With generous benefits including 6 weeks of holiday, CPD funding, and a focus on employee growth, we are committed to fostering a culture that values both professional development and work-life balance. As part of a state-of-the-art facility, you'll play a crucial role in enhancing the client experience while enjoying a modern workplace designed for your comfort and success.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Nurse - Reception and Client Experience in Warrington
✨Tip Number 1
Get to know the company! Research the new Warrington Hospital and its values. When you understand what they stand for, you can tailor your conversations to show how your skills align with their mission.
✨Tip Number 2
Practice your communication skills. Since this role is client-facing, being able to convey your thoughts clearly and confidently is key. Role-play with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend veterinary events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at the new hospital.
We think you need these skills to ace Veterinary Nurse - Reception and Client Experience in Warrington
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your clinical expertise and experience as a Registered Veterinary Nurse. We want to see how your skills can enhance the client experience, so don’t hold back!
Tailor Your Application:Read through the job description carefully and tailor your application to match what we’re looking for. Use similar language and phrases to show us you understand the role and its responsibilities.
Be Personable:Since this is a client-facing role, let your personality shine through in your application. We love candidates who are calm, compassionate, and great communicators, so share examples that showcase these traits.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at British Veterinary LGBT+
✨Know Your Stuff
Brush up on your clinical knowledge and be ready to discuss how it applies to client interactions. Think about specific examples where you've triaged or supported clients in the past, as this will show your expertise and confidence.
✨Showcase Your Communication Skills
Since this role is client-facing, practice articulating your thoughts clearly and compassionately. Prepare to share experiences where you’ve effectively communicated with clients, especially in challenging situations, to demonstrate your problem-solving abilities.
✨Familiarise Yourself with the Role
Dive deep into the job description and understand the key responsibilities. Be ready to discuss how your previous experience aligns with tasks like diary coordination and pharmacy support, showcasing your organisational skills and attention to detail.
✨Ask Insightful Questions
Prepare thoughtful questions about the hospital's operations and team dynamics. This not only shows your interest in the role but also helps you gauge if the environment is the right fit for you. Think about what you want to know regarding their approach to client care and team collaboration.
