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- Tasks: Be the friendly face for clients and their pets, managing appointments and enquiries.
- Company: Join Moorview Referrals, a caring veterinary hospital dedicated to healthy animals and happy owners.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care and retail.
- Why this job: Work in a supportive team that values compassion and provides excellent client care.
- Qualifications: Excellent communication skills and a warm demeanour are essential; multitasking is key.
- Other info: This is a part-time, fixed-term role covering maternity leave, with 24 hours per week.
Moorview Referrals are hiring a Veterinary Receptionist on a part-time basis to cover maternity leave. As our Veterinary Receptionist, you will be the first point of contact and play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You'll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.
Main responsibilities of the role include but are not limited to:
- Liaising with clients and clinical staff to provide high-quality customer care.
- Meeting and greeting clients and pets.
- Booking appointments and managing diaries.
- Handling telephone and email enquiries.
- Processing payments for services and products.
- Managing cash and end-of-day banking.
- Maintaining a clean and safe environment for our clients and their pets.
The role is part-time, 24 hours per week on a rotational basis, and will be a fixed-term contract.
Moorview Referrals is a multi-disciplinary, purpose-built veterinary referral hospital based in Cramlington, Northumberland. Our team comprises over 100 members, including veterinary surgeons, front-of-house staff, and administrators, all dedicated to our purpose - Healthy animals and happy owners. We pride ourselves on the high level of patient and client care we provide.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave (FTE)
- Additional annual leave for your birthday, added to your holiday allowance
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
- Cycle to work scheme
- Employee wellbeing initiatives
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway with discounts and cashback at hundreds of retailers
- Pension scheme
- Discounted staff pet care
Veterinary Receptionist (Maternity Leave) employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist (Maternity Leave)
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific services offered by Moorview Referrals. Understanding their approach to client care and the types of cases they handle will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully handled difficult customer interactions in the past. This will demonstrate your ability to maintain a warm and compassionate demeanour, which is crucial for this role.
✨Tip Number 3
Highlight your organisational skills by discussing any experience you have with managing appointments or busy schedules. Being able to juggle multiple tasks efficiently is key in a veterinary reception environment.
✨Tip Number 4
Research common veterinary terminology and procedures so you can speak confidently about the role. This knowledge will not only impress your interviewers but also show your commitment to providing high-quality customer care.
We think you need these skills to ace Veterinary Receptionist (Maternity Leave)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Veterinary Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and compassionate nature. Mention specific experiences where you provided excellent customer service or managed multiple tasks effectively in a busy environment.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or veterinary settings. Include details about your ability to handle enquiries, manage appointments, and work as part of a team, as these are crucial for this role.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a client-facing role.
How to prepare for a job interview at British Veterinary Association
✨Show Your Compassion
As a Veterinary Receptionist, you'll be the first point of contact for clients and their pets. Make sure to convey your warm and compassionate nature during the interview. Share examples of how you've provided excellent customer service in the past, especially in stressful situations.
✨Demonstrate Multitasking Skills
This role requires juggling multiple tasks efficiently. Prepare to discuss specific instances where you've successfully managed several responsibilities at once. Highlight your organisational skills and ability to prioritise tasks in a busy environment.
✨Familiarise Yourself with Veterinary Terminology
While you may not need to be a veterinary expert, having a basic understanding of common terms and procedures can set you apart. Research some key veterinary concepts and be ready to discuss them, showing your enthusiasm for the role and the industry.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team dynamics, the work culture, and the specific challenges faced by the reception team. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
