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- Tasks: Assist pet owners and provide excellent customer service in a busy veterinary practice.
- Company: Join White Cross Vets, a friendly team dedicated to animal care and client satisfaction.
- Benefits: Enjoy a full-time role with a competitive salary and flexible working hours.
- Why this job: Perfect for animal lovers wanting to make a difference in a supportive environment.
- Qualifications: Previous reception experience and strong communication skills are preferred.
- Other info: This is a maternity cover position for 12 months, requiring flexibility.
The predicted salary is between 13699 - 22833 £ per year.
Do you have a passion for animals and delivering excellent customer service? Then this will be the role for you! We are looking for a Veterinary Receptionist with a positive can-do attitude, excellent communication skills, and a love of pets and people. Confident and with a naturally caring disposition, you will fit seamlessly alongside our friendly practice teams as you help to provide a quality experience for pet owners and pets alike.
Previous experience working in a busy reception environment managing phone calls and cash handling is desirable. Experience in handling sensitive and confidential information, working to tight deadlines and using IT systems would also be advantageous. In an emotionally stressful environment for clients and pets, the ability to remain calm, confident, and friendly under pressure is essential.
About the rota and salary:
- A full-time, fixed-term (Maternity Cover for 12 months) position of 37.5 hours per week (including a share of Saturdays - with time given back in lieu).
- The shift pattern will be between practice opening times of Mon-Fri 8:30am-7pm and Saturdays, so flexibility will be required.
- The salary for this role will be up to £22,832.92.
About White Cross Vets
Veterinary Receptionist (Maternity Cover) employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist (Maternity Cover)
✨Tip Number 1
Familiarise yourself with common veterinary terms and procedures. This will not only help you communicate effectively with the team but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your customer service skills by engaging with pet owners in your community. Volunteering at local animal shelters or pet events can provide valuable experience and demonstrate your commitment to animal welfare.
✨Tip Number 3
Prepare for potential interview questions by thinking about how you would handle stressful situations, especially those involving upset pet owners. Being able to articulate your calmness and problem-solving skills will set you apart.
✨Tip Number 4
Network with professionals in the veterinary field. Attend local veterinary events or join online forums to connect with others who can provide insights into the role and possibly refer you to opportunities.
We think you need these skills to ace Veterinary Receptionist (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a reception environment. Emphasise your communication skills and ability to handle sensitive information, as these are key for the Veterinary Receptionist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animals and customer service. Mention specific examples of how you've remained calm under pressure and provided excellent service in past roles. This will help you stand out to the hiring team.
Highlight Relevant Skills: In your application, be sure to mention your IT skills and any experience with cash handling. If you have worked in emotionally charged environments before, share how you managed those situations effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a veterinary setting.
How to prepare for a job interview at British Veterinary Association
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Skills
Since this role involves interacting with pet owners, be prepared to discuss your previous customer service experience. Provide examples of how you've handled difficult situations or provided exceptional service in a busy environment.
✨Demonstrate Calmness Under Pressure
Given the emotionally charged environment of a veterinary practice, it's crucial to show that you can remain calm and composed. Prepare scenarios where you successfully managed stress or dealt with challenging clients.
✨Familiarise Yourself with IT Systems
As the role may involve using various IT systems, it’s beneficial to mention any relevant experience you have. If you’re not familiar with specific software, express your willingness to learn quickly and adapt to new technologies.
