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- Tasks: Join us as a Veterinary Receptionist, handling calls, greeting clients, and managing payments.
- Company: Bryn and Golborne is a dynamic veterinary practice with a supportive team across two sites.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and a cycle to work scheme.
- Why this job: Be part of a friendly team, gain valuable training, and make a real impact on pet care.
- Qualifications: No specific qualifications required; just bring your friendly attitude and willingness to learn.
- Other info: Full training provided, plus access to our Pawsome colleague benefits platform.
The predicted salary is between 24000 - 36000 £ per year.
We are hiring!
Here at Bryn and Golborne, we are looking for a friendly and approachable Veterinary Receptionist to join our team on a full-time basis. You will be joining a thriving and dynamic practice based over two sites.
Duties will include answering phone calls, greeting and arriving clients and patients, processing referrals, insurances and payments, offering superb personal care to clients in the waiting area, monitoring and contributing to infection control. You will also be involved in helping our clients take advantage our preventative health care plans, be given training in bereavement awareness, and have access to our extensive intranet training helping you progress in your career.
Rota and salary
This is a full-time permanent role working 36 hours per week over 4 days (no Wednesdays).
About us
We are a first opinion practice and have a varied and very busy caseload at both surgeries. We are a friendly, welcoming and supportive team of five vet surgeons, five full time nurses, two VCAs, four Client Care Advisors and a Practice Manager. You will be given full training, uniform, and many other benefits via our Pawsome colleague benefits platform.
In addition to a competitive salary, you will benefit from:
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Veterinary Receptionist employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a Veterinary Receptionist. Understanding the nuances of client care, insurance processing, and infection control will help you stand out during any informal discussions or interviews.
✨Tip Number 2
Show your passion for animal care and customer service. Engage in conversations about your experiences with pets or previous roles in customer-facing positions to demonstrate your suitability for the role.
✨Tip Number 3
Network with current or former employees of Bryn and Golborne. They can provide insights into the company culture and what they value in a candidate, which can be invaluable when preparing for your application.
✨Tip Number 4
Research the latest trends in veterinary care and client management. Being knowledgeable about preventative health care plans and bereavement awareness can give you an edge in discussions with the hiring team.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Veterinary Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of Bryn and Golborne that attract you, such as their commitment to client care and employee development.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or veterinary settings. Include examples of how you've provided excellent care to clients or managed administrative tasks effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial in a reception role.
How to prepare for a job interview at British Veterinary Association
✨Show Your Passion for Animals
As a Veterinary Receptionist, it's crucial to demonstrate your love for animals during the interview. Share any relevant experiences you have with pets or in veterinary settings, as this will show your genuine interest in the role and the well-being of the animals.
✨Highlight Your Communication Skills
This role involves interacting with clients and their pets regularly. Be prepared to discuss how you've effectively communicated in previous roles, especially in high-pressure situations. Use examples that showcase your ability to remain calm and friendly while addressing client concerns.
✨Familiarise Yourself with Common Procedures
Understanding basic veterinary procedures and terminology can set you apart from other candidates. Research common practices in veterinary care, such as vaccination protocols and health plans, so you can engage in informed discussions during the interview.
✨Prepare Questions About the Practice
Demonstrating your interest in the practice is key. Prepare thoughtful questions about their approach to client care, team dynamics, and training opportunities. This shows that you're not only interested in the job but also in contributing positively to their team.
