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- Tasks: Welcome pets and their owners, provide excellent customer service, and manage client needs.
- Company: Join Lake View Veterinary Group, a caring team dedicated to small animal care in Northamptonshire.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Make a positive impact daily while building relationships in a supportive environment.
- Qualifications: Must have at least one year of veterinary practice experience and be able to commute.
- Other info: Part-time role with no on-call shifts, working afternoons and evenings.
An exciting opportunity for an experienced Veterinary Receptionist has opened to join the wonderful team at our first opinion, small animal veterinary practices in Thrapston and Rushden, both part of the Lake View Veterinary Group. This role is for you if you enjoy going above and beyond to welcome pets and their human guardians to the practice, understanding their individual needs, sharing in their joys and sorrows, and creating lasting relationships.
No two days will be the same, and you will be supported by an experienced and caring team of Vets and Vet Nurses within the Lake View Group. Often the first port of call, you will guide our clients through every situation with excellent customer service, an empathetic approach, and professionalism to ensure their needs are met. The role is not always glamorous, but an exceptional candidate will feel at home whether cleaning kennels, discussing the merits of our Pet Health Club, or responding to client concerns.
You will be competent at using client management software, well able to prioritise your workload, and confident in providing feedback or seeking clarification where required. This role is not one where you will remain behind the desk; you will be proactively seeking ways to make a positive difference for pets and their humans every single day.
Why join us? Situated within the picturesque surroundings of Northamptonshire, our modern practice is one of four within our group, offering an exceptional opportunity for a dedicated professional to join our experienced team.
More about you
Due to the fast-paced nature of the role and the specialist knowledge required, applicants must have at least one year's experience of veterinary practice. Suitable candidates must have the ability prior to the start date to commute to both NN14 4PP and NN10 9TA.
Your shift pattern
The position offered is for a part-time Veterinary Receptionist role of 20 hours per week, working weekday afternoons and evenings, finishing no later than 7 pm. In order to provide sufficient cover, working on Fridays until 6 pm is an essential requirement of the role offered. We are a 100% small animal practice requiring no on-call or out-of-hours shifts.
- Monday - Wednesday: 2 pm - 7 pm at our Thrapston practice.
- Friday: 1 pm - 6 pm at our Rushden practice.
Benefits
- 6.6 weeks annual leave
- Additional annual leave for your birthday, added to your holiday allowance
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
- Cycle to work scheme
- Employee wellbeing initiatives
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway offering discounts and cashback with hundreds of retailers
- Pension scheme
- Discounted staff pet care
Veterinary Receptionist employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Lake View Veterinary Group. Understanding their approach to pet care and client relationships will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role requires excellent communication and empathy, be prepared to share examples of how you've successfully handled challenging situations with clients in the past.
✨Tip Number 3
Demonstrate your knowledge of veterinary practices and client management software. If you have experience with specific systems, mention them when discussing your background, as this will show your readiness to hit the ground running.
✨Tip Number 4
Be proactive in expressing your passion for animal welfare. During any discussions, share your love for pets and your commitment to providing exceptional care, as this will resonate well with the values of the practice.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in veterinary practices, particularly any roles that involved customer service or client interaction. Emphasise your ability to handle various situations with empathy and professionalism.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your understanding of the role. Mention specific experiences where you went above and beyond for clients or pets, and how you can contribute to the Lake View Veterinary Group's mission.
Highlight Relevant Skills: In your application, clearly outline your skills in using client management software, prioritising tasks, and providing excellent customer service. These are crucial for the Veterinary Receptionist role and should be front and centre.
Show Enthusiasm for the Role: Convey your excitement about joining the team and working in a fast-paced environment. Mention your willingness to engage with both pets and their owners, and your commitment to making a positive difference in their experiences at the practice.
How to prepare for a job interview at British Veterinary Association
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share personal stories or experiences that highlight your commitment to animal welfare and how you connect with both pets and their owners.
✨Demonstrate Customer Service Skills
Since this role involves a lot of client interaction, be prepared to discuss your previous customer service experiences. Highlight specific situations where you went above and beyond to help a client, especially in a veterinary context.
✨Familiarise Yourself with the Practice
Research Lake View Veterinary Group and understand their values and services. Being knowledgeable about their practices will show your genuine interest in the position and help you answer questions more effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as dealing with an upset client or managing multiple tasks at once. Think through potential scenarios and prepare thoughtful responses that demonstrate your problem-solving skills and empathy.
