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- Tasks: Be the friendly face of Market Vets, greeting clients and their pets with care.
- Company: Join a vibrant team at Market Vets, dedicated to excellent client and patient care.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Work in a supportive environment with opportunities for learning and development.
- Qualifications: Proactive individuals with great communication skills and attention to detail are welcome.
- Other info: Part-time role, 15 hours a week, covering Fridays and Saturdays.
We are looking for a Part-time Receptionist to join our friendly team at Market Vets on a temporary contract to cover maternity leave. You will be the first point of contact for our customers, delivering excellent client and patient care.
The Receptionist role includes the following responsibilities:
- Warmly greeting clients and their pets with a friendly, compassionate, and helpful demeanour
- Efficiently managing the diary to maximize appointment slots, handle online bookings, and address emergencies while maintaining client records in compliance with GDPR
- Answering busy phone lines, emails, and other client communications
- Registering clients for the Pet Health Club
- Processing payments
About Us: We offer a vibrant workplace where you will be joining an enthusiastic and motivated team. You will join a friendly, caring, and progressive team of 11 Receptionists, 14 Veterinary Surgeons, and 15 Registered Veterinary Nurses.
Applicant requirements: We are looking for someone who is proactive with exceptional communication skills, has great attention to detail, and will enjoy a fast-paced busy environment whilst providing excellent customer care.
Your shift pattern: This is a part-time position working 15 hours a week across Fridays and Saturdays.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Veterinary Receptionist employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific services offered by Market Vets. Understanding their approach to client and patient care will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Practice your communication skills, especially in handling busy phone lines and client inquiries. Role-playing scenarios with friends or family can help you feel more confident and prepared for the fast-paced environment.
✨Tip Number 3
Showcase your attention to detail by preparing questions about their diary management and client record systems. This demonstrates your proactive nature and genuine interest in the role.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into the team culture at Market Vets. This can provide you with valuable information to tailor your approach during the interview.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Veterinary Receptionist position. Tailor your application to highlight how your skills and experiences align with what Market Vets is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and customer service. Mention specific examples from your past experiences that demonstrate your communication skills and attention to detail, which are crucial for this role.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or veterinary settings. Include details about your ability to manage busy environments, handle client communications, and maintain records, as these are key aspects of the job.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Veterinary Receptionist.
How to prepare for a job interview at British Veterinary Association
✨Show Your Passion for Animals
As a Veterinary Receptionist, your love for animals is crucial. Be prepared to share experiences that highlight your compassion and understanding of pets and their owners. This will demonstrate your suitability for the role.
✨Demonstrate Excellent Communication Skills
Since you'll be the first point of contact for clients, it's essential to showcase your communication skills. Practice clear and friendly responses to common client queries, and be ready to discuss how you handle difficult conversations.
✨Familiarise Yourself with GDPR
Understanding data protection is vital in this role. Brush up on GDPR regulations and be ready to discuss how you would ensure client records are managed securely and in compliance with the law.
✨Prepare for a Fast-Paced Environment
The job requires managing multiple tasks simultaneously. Think of examples from your past experiences where you've successfully handled busy situations, and be ready to explain how you prioritise tasks effectively.
