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- Tasks: Join us as a veterinary receptionist, handling bookings, payments, and client communications.
- Company: Chapelfield Vets is a trusted name in high-quality veterinary care in Norwich and Norfolk.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and a cycle to work scheme.
- Why this job: Be part of a friendly team with varied tasks and great career growth opportunities.
- Qualifications: Excellent communication skills, initiative, and a full UK driving license are essential.
- Other info: Part-time role with training provided; geographical knowledge of Norfolk is a plus.
The predicted salary is between 24000 - 36000 £ per year.
A vacancy has arisen at our Chapelfield Vets for a Fixed Term Contract.
We are looking for a dedicated and enthusiastic person to join our team as a veterinary receptionist. The position will include all reception duties such as booking in clients and small animal consultations, taking payments, answering telephones, organising vets and nurses\’ diaries, handling medications, and administrative tasks. The position is based at our Norwich branch. We work closely with our sister small animal branches, and our reception team provide holiday and sickness cover at our Wymondham, Costessey, Long Stratton, and Brooke branches.
Why join us?
The Chapelfield group has been a significant part of the Norwich and Norfolk community for many years and has been a beacon of high-quality veterinary care for our clients. We have long-established small animal and equine practices across Norwich and East Anglia. We have five practices in and around Norwich: our small animal practices are in Norwich, Wymondham, Long Stratton, Brooke, and Costessey, with our equine centre at our purpose-built Brooke site.
More about you
The candidate should have excellent communication skills, initiative, and confidence in time management, problem-solving, and organisation, as well as good computer skills. A geographical knowledge of Norfolk will be beneficial.
- Training courses will be provided online
- Candidate should have a full UK driving license
Your shift pattern
Part-time 27.5-hour position (internal applications will be considered). Hours worked will cover our opening hours from 8 am to 6:30 pm.
Come and join our friendly team for an interesting and varied workload with good career prospects.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday, added to your holiday allowance
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway offering discounts and cashback with hundreds of retailers
- Pension scheme
- Discounted staff pet care
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Veterinary Receptionist employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the local veterinary landscape in Norfolk. Knowing the locations and services of the Chapelfield group and its sister branches will show your commitment and understanding of the role.
✨Tip Number 2
Brush up on your communication skills by practising common scenarios you might encounter as a receptionist. Role-playing with friends or family can help you feel more confident when interacting with clients and handling their queries.
✨Tip Number 3
Get comfortable with basic veterinary terminology and procedures. This knowledge will not only help you in conversations with clients but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 4
Network with current or former veterinary receptionists if possible. They can provide insights into the day-to-day responsibilities and share tips on how to excel in the position, which can be invaluable during your application process.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific duties and skills required for the veterinary receptionist position. Tailor your application to highlight relevant experience and skills that match these requirements.
Craft a Compelling CV: Create a CV that showcases your communication skills, organisational abilities, and any previous experience in customer service or administrative roles. Be sure to include any relevant qualifications or training that may enhance your application.
Write a Personalised Cover Letter: Draft a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Chapelfield Vets specifically and how your skills can contribute to their team. Use examples from your past experiences to demonstrate your suitability.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at British Veterinary Association
✨Show Your Passion for Animals
As a veterinary receptionist, your love for animals is crucial. Be prepared to share experiences that highlight your passion for animal care and welfare. This will resonate well with the interviewers and show that you align with their values.
✨Demonstrate Strong Communication Skills
Since you'll be the first point of contact for clients, it's essential to showcase your communication skills. Practice clear and friendly responses to common scenarios, such as handling client inquiries or managing difficult situations.
✨Highlight Your Organisational Abilities
The role requires excellent time management and organisational skills. Prepare examples of how you've successfully managed multiple tasks in previous roles, especially in a busy environment, to demonstrate your capability.
✨Familiarise Yourself with the Company
Research Chapelfield Vets and their services. Understanding their mission, values, and the community they serve will help you answer questions more effectively and show your genuine interest in joining their team.
