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- Tasks: Greet clients, manage appointments, handle queries, and assist with admin tasks in a busy veterinary practice.
- Company: Join Lynton Vets, a progressive small animal veterinary group with a gold standard reputation.
- Benefits: Enjoy 6.6 weeks of annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Be part of a supportive team culture that prioritises well-being and offers learning opportunities.
- Qualifications: Experience in veterinary reception and a passion for customer service are essential.
- Other info: Part-time role with flexible shifts, including 1 in 4 Saturdays.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a friendly, enthusiastic, and experienced Veterinary Receptionist to join our team at Lynton Vets from September 2025!
If you have a passion for customer service, experience in a veterinary reception, and are keen to make a difference in a busy veterinary environment, we\’d love to hear from you. In this role, you will be responsible for greeting and interacting with clients in a welcoming and professional manner, ensuring that every visit is a positive experience. You will manage appointment bookings, handle queries, and take payments, while also dispensing medication and assisting with general administrative tasks.
Additionally, you will be required to handle account queries, chase outstanding debt, and manage payments, as well as complete end-of-day banking and monitor petty cash records.
You will also support the team with any other administrative tasks as required by the Reception Manager, Practice Manager, or Clinical Director.
Who we are
We are a long-established Small Animal Veterinary Group. As a progressive practice, we recently relocated to our brand new, purpose-built practice in Woking, and continue to invest in refurbishing and equipping our other two practices to the same high standard. The practice maintains state-of-the-art clinical equipment such as dental radiography, Virtual Veterinary Equipment (VVS), ultrasound scanners, anesthetic multiparameter monitors, and patient warming equipment. We also have a purpose-built grooming salon at our main site. We have a loyal client base and a gold standard reputation across the local community. Our location offers great transport links to London and the beauty and history of Surrey to explore.
Join an exceptional team at Lynton Vets
Our team includes 6 Veterinary Surgeons supported by 8 Registered Veterinary Nurses, 4 Student Veterinary Nurses, 4 ANAs, and experienced Receptionists across the Group. We foster a family-like culture and promote a supportive and encouraging ethos. Each practice features an SOS chocolate station, and we often enjoy cake thanks to our talented bakers! We prioritize the mental and physical well-being of our team because our people matter. We believe that investing in our people, premises, and processes is fundamental to our success.
Your shift pattern
This is a part-time role working 27 hours per week, covering various shifts including 1 in 4 Saturdays.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks of annual leave
- Additional leave for your birthday, added to your holiday allowance
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay
- Cycle to work scheme
- Employee wellbeing initiatives
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – discounts and cashback through Reward Gateway with hundreds of retailers
- Pension scheme
- Discounted staff pet care
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Veterinary Receptionist employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services and values of Lynton Vets. Understanding their commitment to customer service and community involvement will help you align your responses during any interviews or conversations.
✨Tip Number 2
Showcase your experience in a veterinary reception environment by preparing examples of how you've handled challenging situations or provided exceptional customer service. This will demonstrate your capability to thrive in a busy setting.
✨Tip Number 3
Network with current or former employees of Lynton Vets if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application.
✨Tip Number 4
Be ready to discuss your organisational skills and experience with administrative tasks, as these are crucial for the role. Think of specific instances where you've successfully managed appointments or handled financial transactions.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and veterinary reception. Include specific examples of how you've positively impacted client interactions in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and customer service. Mention why you want to work at Lynton Vets and how your skills align with their values and the role's responsibilities.
Highlight Relevant Skills: In your application, emphasise skills such as appointment management, handling payments, and administrative tasks. Mention any experience with veterinary software or handling medication, as this will be crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a veterinary environment.
How to prepare for a job interview at British Veterinary Association
✨Show Your Passion for Animals
Make sure to express your love for animals and your commitment to providing excellent care. Share any personal experiences you have with pets or in veterinary settings to demonstrate your enthusiasm.
✨Highlight Customer Service Skills
Since this role involves interacting with clients, emphasise your customer service experience. Provide examples of how you've handled difficult situations or ensured a positive experience for customers in the past.
✨Familiarise Yourself with Veterinary Terminology
Brush up on common veterinary terms and procedures. This will not only show your preparedness but also help you communicate effectively with the team and clients during the interview.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the practice, team culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
