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- Tasks: Provide excellent customer service and assist clients with their pet needs.
- Company: Join a passionate team at Avondale, dedicated to pet care.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and wellness initiatives.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Previous reception or customer service experience is a must.
- Other info: Work in a supportive environment with opportunities for learning and development.
The predicted salary is between 24000 - 36000 £ per year.
Passionate about pets? Avondale is looking for a friendly and approachable Receptionist to join our team.
Responsibilities:
- Maintain excellent customer service in person and over the phone
- Perform reception duties
- Greet and assist clients
- Schedule and manage appointments
- Answer emails and post
- Keep the practice clean and tidy
- Safely handle dispensed medications
- Bank/cash up
- Control stock
- Attend team meetings
Qualifications:
- Previous reception/customer service experience
- Excellent communication skills
- Ability to multitask and work as part of a team
Location: Avondale is located in a rural location on the outskirts of the small market town of Strathaven in South Lanarkshire.
Salary and Rota: 36.75 hours per week, Mon‑Fri between 7:45 am and 7:15 pm, plus a 1 in 2 Saturday rota, working 8:30 am – 12 pm.
Benefits:
- 6.6 weeks annual leave
- Additional annual leave for your birthday added to your holiday allowance
- Enhanced family‑friendly policies, including maternity / paternity / adoption / shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non‑accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
- Pension scheme
- Discounted staff pet care
Veterinary Receptionist in Strathaven employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Strathaven
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Avondale. Familiarise yourself with their services and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Veterinary Receptionist, you'll be the friendly face clients see. Role-play common scenarios with friends or family to boost your confidence in handling customer queries and managing appointments.
✨Tip Number 3
Show off your multitasking abilities! During the interview, share examples of how you've successfully juggled multiple tasks in previous roles. This will demonstrate that you can handle the busy environment at Avondale.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and keen to join our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Veterinary Receptionist in Strathaven
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for animals shine through! Mention any relevant experiences you have with pets or in customer service that highlight your enthusiasm for working in a veterinary environment.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight your previous reception or customer service experience and how it relates to the responsibilities listed in the job description. We want to see how you can bring your skills to our team!
Keep It Professional Yet Friendly: While we love a casual vibe, remember that professionalism is key. Use a friendly tone in your writing, but keep it polished. This will show us that you can maintain excellent customer service both in person and over the phone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at British Veterinary Association
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to chat about different breeds or pet care tips can show your passion for animals, which is key for a role at Avondale.
✨Practice Your Customer Service Skills
Since you'll be the friendly face of the practice, think of scenarios where you might need to handle difficult clients or manage multiple tasks. Practising these situations can help you feel more confident during the interview.
✨Show Off Your Multitasking Abilities
Prepare examples from your past experience where you've successfully juggled multiple responsibilities. This will demonstrate that you can handle the busy environment of a veterinary practice.
✨Ask Questions About the Team
Interviews are a two-way street! Prepare some questions about the team dynamics and how they support each other. This shows you're interested in being a part of their community and working collaboratively.
