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- Tasks: Join our team as a Veterinary Receptionist, handling calls, triaging patients, and providing top-notch customer service.
- Company: Pool House Hospital, a community-focused veterinary practice with a supportive team.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and a cycle to work scheme.
- Why this job: Make a difference in animal care while developing your skills in a fast-paced environment.
- Qualifications: Good communication skills and multitasking ability; admin experience is a plus but not essential.
- Other info: Flexible shifts across 4 branches with opportunities for learning and development.
We are hiring a Veterinary Receptionist! A Veterinary Receptionist role has become available to work within our lovely Pool House Small animal team!
What does the role involve? As a Veterinary Receptionist you must be efficient, able to multitask and be familiar with working in a fast-paced environment as well as having a good telephone manner. Admin based skills would be advantageous due to the nature of the business but not essential as full training will be provided. Pool House has a large client base so you must be able to cope with busy environments from time to time. You will also possess good communication skills between the team which is key to ensuring we provide efficiency across the board.
General duties will include:
- Answering phones
- Triage patients
- Taking payments both over the phone and on desk
- Allocating client accounts
- Cashing up daily takings
- Transferring patient histories
- Cleaning of surgery waiting rooms
- Putting up medications
- Booking in appointments
- Providing excellent customer service
You must be willing and able to travel to all 4 of our branches and be flexible to work weekends/bank holidays on a rota basis.
About the rota: Shifts would be split over 5 days and between the hours of 7.30am to 7.30pm Mon-Fri as well as a requirement to be involved with weekend and bank holiday cover. You will work alongside a team of 16 receptionists across all 4 of our branches. The team is led by a Head of Reception with the support of a branch co-ordinator.
About Pool House Hospital: We have a high skilled support team to ensure the smooth running and management of each practice. Pool House Hospital has been a significant part of the community for a great many years and has been a beacon of high-quality veterinary care for our clients. Our staff at Pool House are our biggest strength, in addition to the fantastic facilities we have to offer our clients.
In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave FTE
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
Veterinary Receptionist (Part-Time/Mat Leave in Lichfield employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist (Part-Time/Mat Leave in Lichfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pool House Hospital. Familiarise yourself with their values and services. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your multitasking skills! Since the role requires juggling various tasks, try simulating a busy environment at home. Answer mock phone calls while taking notes or managing other tasks. This will help you feel more prepared for the fast-paced nature of the job.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight any experience you have in customer service or teamwork. Share specific examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows that you’re keen to join our team at Pool House.
We think you need these skills to ace Veterinary Receptionist (Part-Time/Mat Leave in Lichfield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Veterinary Receptionist role. Highlight any relevant experience or skills that match the job description, like multitasking and communication skills. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at British Veterinary Association
✨Know the Role Inside Out
Before your interview, make sure you understand what a Veterinary Receptionist does. Familiarise yourself with the key responsibilities mentioned in the job description, like handling phone calls and managing patient triage. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Multitasking Skills
Since the job requires multitasking in a fast-paced environment, think of examples from your past experiences where you've successfully juggled multiple tasks. Be ready to share these stories during the interview to showcase your ability to handle busy situations.
✨Brush Up on Communication Skills
Good communication is crucial for this role. Practice how you would explain complex information clearly and concisely, especially when discussing client accounts or patient histories. You might even want to role-play common scenarios with a friend to build your confidence.
✨Be Flexible and Willing to Learn
The job requires flexibility in working hours and locations, so be prepared to discuss your availability. Also, express your eagerness to learn and adapt, especially since full training will be provided. This shows that you're not just looking for a job, but are genuinely interested in growing with the team.
