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- Tasks: Manage calls, schedule appointments, and oversee client correspondence in a busy equine office.
- Company: Join Donnington Grove Veterinary Group, a top-tier equine hospital in beautiful Newbury.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Be part of a supportive team in a fast-paced environment with opportunities for growth.
- Qualifications: Must have excellent equine knowledge and be proficient in Microsoft Office.
- Other info: Flexible shifts with occasional Saturdays; full training provided.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Equine Secretary
We are seeking an additional Equine Secretary to join our existing team in our busy Equine Office. Duties include but are not limited to responding to and managing incoming telephone inquiries, scheduling client appointments, and overseeing the appointment diary. Additional responsibilities involve processing client payments, managing patient admissions and onboarding, preparing cost estimates for services, handling client correspondence, and coordinating referrals.
Join a fantastic team
Donnington Grove Veterinary Group is a busy Equine Hospital based in Newbury, Berkshire. Our main hospital holds RCVS Tier 3 status and is located in Newbury, a thriving town in West Berkshire, with many restaurants and a 45-minute train journey to London Paddington. Situated on the edge of the North Wessex Downs AONB, it offers beautiful countryside for walks with canine companions. Our branches at Tadley and Thatcham are nearby and fully equipped for surgical procedures and digital diagnostic imaging.
About you
We require someone who can work well under pressure, is a team player, and enjoys working in a fast-paced environment. You should have a confident and friendly telephone manner, as many client interactions are via phone. Excellent equine knowledge is essential, especially for answering emergency calls. Full training will be provided, but competence in Microsoft Office and Outlook is necessary.
Shift pattern
This is a 35-hour week position with a variety of shifts, including occasional Saturdays.
Benefits
In addition to a competitive salary, benefits include:
- 6.6 weeks annual leave
- Additional leave for your birthday
- Enhanced family-friendly policies (maternity, paternity, adoption, shared parental, and surrogacy pay)
- Cycle to work scheme
- Employee wellbeing initiatives
- Non-accidental injury support
- Learning and development via the IVC Evidensia Academy
- Pawsome Benefits reward gateway (discounts and cashback)
- Pension scheme
- Discounted staff pet care
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We welcome applications from all minority and diverse groups. As a Disability Confident Employer, we are happy to discuss reasonable adjustments for candidates with disabilities or long-term health conditions.
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Equine Secretary employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Equine Secretary
✨Tip Number 1
Familiarise yourself with the specific equine terminology and procedures that are commonly used in veterinary practices. This knowledge will not only help you during the interview but also demonstrate your genuine interest and understanding of the role.
✨Tip Number 2
Practice your telephone communication skills, as a friendly and confident phone manner is crucial for this position. Consider role-playing with a friend to simulate client interactions and improve your response to various scenarios.
✨Tip Number 3
Research Donnington Grove Veterinary Group and their services thoroughly. Understanding their values, mission, and the specific equine services they offer will allow you to tailor your conversation during the interview and show that you are a good fit for their team.
✨Tip Number 4
Be prepared to discuss how you handle pressure and fast-paced environments. Think of specific examples from your past experiences where you successfully managed multiple tasks or dealt with challenging situations, as this will highlight your suitability for the role.
We think you need these skills to ace Equine Secretary
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific duties and responsibilities of the Equine Secretary position. Tailor your application to highlight relevant experience and skills that match these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in a veterinary or equine environment. Mention your ability to handle client inquiries, manage appointments, and work under pressure, as these are key aspects of the role.
Showcase Communication Skills: Since the role involves a lot of client interaction, make sure to demonstrate your excellent communication skills. Use examples in your application that showcase your friendly telephone manner and ability to handle emergency calls effectively.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at British Veterinary Association
✨Show Your Equine Knowledge
Make sure to brush up on your equine knowledge before the interview. Be prepared to discuss specific scenarios or questions related to horse care and emergencies, as this will demonstrate your competence and confidence in handling client inquiries.
✨Demonstrate Your Communication Skills
Since a significant part of the role involves managing telephone inquiries, practice your telephone manner. Speak clearly and confidently, and be ready to showcase how you would handle various client interactions during the interview.
✨Highlight Your Teamwork Experience
The job requires someone who can work well under pressure and is a team player. Prepare examples from your past experiences where you successfully collaborated with others, especially in fast-paced environments.
✨Familiarise Yourself with Microsoft Office
As competence in Microsoft Office and Outlook is necessary, ensure you are comfortable using these tools. You might be asked about your experience with scheduling appointments or managing diaries, so be ready to discuss your proficiency.
