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- Tasks: Provide exceptional client service and support in a busy veterinary practice.
- Company: Join Parkvets, a renowned veterinary practice known for outstanding service and care.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and discounts on pet care.
- Why this job: Be part of a supportive team making a difference in pets' lives while developing your skills.
- Qualifications: Full UK driving licence, customer service experience, and good computer skills required.
- Other info: Flexible working hours across multiple branches, including weekends.
The predicted salary is between 24000 - 36000 £ per year.
The veterinary environment takes a special kind of person to thrive. If you think you are that person, then read on and consider a move to the Parkvets Veterinary practice. This is a varied and exciting role for the right person living in and around the Sidcup, Hayes, Chislehurst, Pettswood, Belvedere, Eltham, Longfield, and Swanley areas.
Can you answer yes to the questions below...
- Do you have a full driving licence and a roadworthy car that you will have full access to?
- Are you a proactive, highly organized, self-motivated, flexible, and adaptable person who also pays great attention to detail?
- Do you have the ability to be a calming influence in stressful situations and to work effectively both on your own initiative and as part of a multidisciplinary team?
- Do you have a flexible approach to working patterns?
- Are you available to work weekends?
If yes, read on...
You will be required to work across all surgeries. Experience within the animal industry is desirable but not essential; your customer service is so much more important as we are known for our outstanding service. Your role will be to provide an exceptional service to our clients and their pets. You will be the welcoming face when they visit the practice.
You must have a good understanding of computer programs including Word, Excel, and Outlook. A willingness to learn new skills, support service developments, and improvements is essential. Excellent listening and communication skills are required for this role. You must be able to work well under pressure and deal with everything that is thrown at you.
Applicants are required to have a roadworthy car with a full UK Driving License for travelling from branch to branch, especially on a Saturday.
Your shift pattern: This is a full-time position working across 7 days - 40 hours a week.
In addition to a competitive salary, you will benefit from:
- 6.6 weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
- Pension scheme
- Discounted staff pet care
Client Care Assistant employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant
✨Tip Number 1
Familiarise yourself with the Parkvets Veterinary practice by visiting their website. Understanding their values, services, and the specific branches will help you tailor your approach during any interviews or conversations.
✨Tip Number 2
Highlight your customer service experience in any discussions. Since the role prioritises outstanding service, be ready to share examples of how you've provided excellent support in previous roles, especially in stressful situations.
✨Tip Number 3
Demonstrate your adaptability and flexibility by preparing to discuss your availability for varied shifts, including weekends. Showing that you're willing to work across different branches will make you a more attractive candidate.
✨Tip Number 4
Brush up on your computer skills, particularly with Word, Excel, and Outlook. Being proficient in these programs is essential, so consider doing a quick refresher course or practice to ensure you're confident in using them.
We think you need these skills to ace Client Care Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant skills and experiences that align with the role of a Client Care Assistant.
Tailor Your CV: Customise your CV to reflect your customer service experience and any relevant skills, such as proficiency in computer programs like Word, Excel, and Outlook. Make sure to emphasise your ability to work under pressure and your proactive nature.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and customer service. Mention specific examples of how you've demonstrated the qualities they are looking for, such as being adaptable and having excellent communication skills.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at British Veterinary Association
✨Show Your Passion for Animal Care
Make sure to express your enthusiasm for working in a veterinary environment. Share any relevant experiences, even if they are not directly related to the animal industry, to demonstrate your commitment to providing exceptional service to both clients and their pets.
✨Highlight Your Customer Service Skills
Since customer service is a top priority for this role, prepare examples of how you've successfully handled customer interactions in the past. Emphasise your ability to remain calm under pressure and your proactive approach to problem-solving.
✨Demonstrate Flexibility and Adaptability
Be ready to discuss your availability and willingness to work varied shifts, including weekends. Highlight any previous experiences where you had to adapt to changing circumstances or work patterns, showcasing your flexibility.
✨Prepare for Teamwork Scenarios
As this role involves working as part of a multidisciplinary team, think of examples that illustrate your ability to collaborate effectively with others. Discuss how you contribute to a positive team dynamic and support your colleagues in achieving common goals.
