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- Tasks: Be the friendly face of our veterinary practice, welcoming clients and managing calls.
- Company: Join Hamilton Specialist Referrals, a cutting-edge veterinary hospital near High Wycombe.
- Benefits: Enjoy 6.6 weeks annual leave, birthday leave, and a cycle to work scheme.
- Why this job: Be part of a supportive team focused on development and gold standard patient care.
- Qualifications: Previous customer service experience is essential; animal care experience is a plus.
- Other info: We celebrate diversity and welcome applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
We are delighted to invite applications from experienced candidates seeking to join us as a Client Care Assistant at Hamilton Specialist Referrals.
As a Client Care Assistant, you will be the first point of contact for our clients, providing them with a warm and professional welcome. You will play a vital role in ensuring the smooth operation of our practice, supporting both the veterinary team and our clients.
You will be responsible for answering incoming telephone calls, ensuring any messages that are taken are clear and concise, and passed on to the relevant person in a timely manner. You will maintain clear and accurate patient records whilst ensuring the reception and waiting area is kept clean and tidy.
A hospital designed for excellence
Situated just outside of High Wycombe (J4, M40), Buckinghamshire, Hamilton Specialist Referrals (HSR) is a purpose-built, state of the art veterinary hospital that provides the latest in specialist treatments for cats and dogs, supported by an exceptional rehabilitation and physiotherapy facility.
The hospital is operational 24 hours a day, 365 days a year, and offers the most advanced treatment options for Orthopaedic, Neurology, Soft Tissue, Oncology, and Internal Medicine cases.
Despite working within such a large team, we pride ourselves on maintaining a friendly and supportive culture focused on development, clinical excellence, and gold standard patient care.
Working Pattern:
This is a full-time position averaging 40 hours per week. The schedule is Monday through Friday, with weekend shifts (Saturday and Sunday) on a 1:4 rotation. Shifts are varied, with a 30-minute unpaid break, working hours between 7:30 am and 8 pm.
What We\’re Looking For
- Prior experience in customer service or reception desk roles
- Preferred experience working in an animal care environment
- Strong verbal and written communication skills
- Excellent organisational skills with keen attention to detail
Why join us?
We recognise that our people are fundamental to the success of our business. Investing in our people, premises, and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave
- Additional annual leave for your birthday, added to your holiday allowance
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits – reward gateway offering discounts and cashback with numerous retailers
- Pension scheme
- Discounted staff pet care
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We welcome candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and are happy to discuss any reasonable adjustments needed during the recruitment process.
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Client Care Assistant employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant
✨Tip Number 1
Familiarise yourself with the specific services offered at Hamilton Specialist Referrals. Understanding their specialisations in areas like Orthopaedic and Neurology will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer service or reception roles, especially in an animal care environment. Be prepared to share specific examples of how you've handled client interactions and maintained a professional atmosphere.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be the first point of contact for clients, being able to convey information clearly and concisely is crucial. Consider role-playing common scenarios you might encounter.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks efficiently. Given the fast-paced environment of a veterinary practice, being able to prioritise and keep accurate records will set you apart from other candidates.
We think you need these skills to ace Client Care Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles related to animal care. Use specific examples that demonstrate your strong communication skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your ability to provide excellent client service. Mention why you are interested in working at Hamilton Specialist Referrals and how your skills align with their values.
Highlight Relevant Skills: In your application, emphasise your organisational skills and any experience you have with maintaining records or managing a reception area. This will show that you understand the responsibilities of the Client Care Assistant role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at British Veterinary Association
✨Show Your Customer Service Skills
As a Client Care Assistant, you'll be the first point of contact for clients. Be prepared to share specific examples from your past experiences that demonstrate your excellent customer service skills and how you handle challenging situations.
✨Familiarise Yourself with Veterinary Terms
Since you'll be working in a veterinary environment, having a basic understanding of common veterinary terms and procedures can set you apart. Brush up on relevant terminology to show your enthusiasm and readiness for the role.
✨Demonstrate Organisational Skills
The role requires strong organisational skills. Be ready to discuss how you manage multiple tasks efficiently, especially in a busy reception area. Consider sharing a time when you successfully juggled various responsibilities.
✨Express Your Passion for Animal Care
Let your passion for animal care shine through during the interview. Share any relevant experiences you've had in animal care environments and explain why you want to work specifically at Hamilton Specialist Referrals.
