Head of Department, Teaching and Learning Excellence in London

British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from leading UK institutions. BUV is rated a 5-Star University of Excellence by QS and holds university-wide accreditation from the UK Quality Assurance Agency (QAA). BUV’s core brand drivers are:

• Delivery of accredited British and international higher education in Vietnam
• 5-Star campuses, learning environments, and student services
• 100% internationally qualified faculty

Established in 2009, BUV offers undergraduate and postgraduate programmes with an outstanding employability record: 100% of graduates are employed or progress to further study within three months. With over 400 enterprise partners and embedded internship opportunities, BUV ensures graduates are industry-ready and globally competitive.

BUV operates from its award-winning Ecopark campus near Hanoi, recognised as one of Southeast Asia’s most advanced higher education environments—and offers experienced academic leaders the opportunity to make institution-wide impact in a dynamic, fast-growing country.

ROLE SUMMARY

The Head of Department, Teaching and Learning Excellence leads institution-wide work to improve learning and teaching, assessment, academic systems, faculty development, library and digital education practice across Higher Education (HE). The role supports the Dean (Higher Education) by designing and implementing practical frameworks, tools, and evidence systems that help BUV maintain strong academic standards and demonstrate readiness for accreditation and quality reviews. This is a cross-university role that works with all Schools and central academic units to ensure practices are consistent, scalable, and audit ready.

REPORTING LINE AND KEY RELATIONSHIPS

Reports to: Dean (Higher Education)

Works closely with:

• Heads of School / Discipline leads and Programme Leads
• Academic Quality, Academic Operations, Academic Services and Student Administration (ASSA)
• Library team
• Student Academic Support (SAS) team
• Learning technology / LMS support team (e.g., Canvas)
• Faculty and professional services leaders involved in academic delivery

Direct reports: Library and SAS Manager, Manager Online, and any assigned learning design support roles.

ROLE PURPOSE

The purpose of this role is to:

• Improve the quality and consistency of teaching, learning, and assessment across HE
• Build faculty capability through structured professional development
• Expand effective use of learning technologies and data to improve student learning
• Ensure evidence and documentation are organised, reliable, and ready for audits/accreditation
• Provide strong leadership for Library, Student Academic Support (SAS), and Learning Management System (LMS) services to improve student success and experience

SCOPE & COMPLEXITY

Leads concurrent higher education enhancement projects. Leads Library staff, SAS staff, LMS staff, and operational performance. Influences academic policy, learning design, assessment practice, and quality systems. Reduces institutional risk by improving consistency, documentation, and compliance. Requires strong collaboration and change leadership.

AREAS OF RESPONSIBILITY

Learning, Teaching, and Assessment Enhancement

• Lead improvements in learning design and student-centred teaching practices across HE
• Strengthening assessment design so it is fair, valid, consistent, and aligned with learning outcomes and partner requirements
• Improve feedback quality and timeliness with closing the loop policies
• Support Schools with curriculum review, module updates, and programme modernization
• Promote inclusive teaching practices and employability-focused learning activities

Digital Education and Technology-Enhanced Learning

• Define and embed practical standards for blended, hybrid, and digital learning delivery
• Ensure Canvas and related academic systems are used consistently and effectively
• Promote good use of rubrics, gradebook setup, learning activities, and assessment tools
• Use learning analytics appropriately to improve engagement, retention, and outcomes
• Help Schools adopt scalable digital approaches that improve quality

Faculty Capability Development

• Build and deliver an HE-wide professional development framework
• Support Heads of School to embed consistent teaching, assessment, and moderation standards
• Coach and mentor staff leading curriculum, assessment, and quality improvement initiatives
• Develop practical toolkits that faculty can use
• Promote a culture of reflective teaching and continuous improvement

Library, Learning Resources, and Student Academic Support (SAS)

• Provide overall leadership for Library and SAS, including strategy, service standards, staffing, and performance management
• Lead SAS budgets, ensure value for money, and maintain clear reporting and governance
• Strengthen integration of Library and SAS with Schools so students can access support consistently and easily
• Lead the delivery of the 2026 Library improvement plan and increase adoption of Open Educational Resources (OER) where suitable

Higher Education Strategic Projects

• Lead or support HE strategic projects assigned by the Dean (Higher Education)
• Build clear project plans: outcomes, milestones, owners, risks, evidence, and reporting
• Ensure projects deliver practical improvements
• Provide regular progress reporting with evidence of impact

PERFORMANCE MEASURES

• HE-wide standards implemented for assessment design and moderation, with evidence of adoption
• Improved consistency in Canvas course build quality across Schools
• Annual faculty development plan delivered, with participation and measurable outcomes
• Library improvement plan delivered on time, with measurable service and student experience improvements
• HE Uplift strategic projects targets delivered on time
• Accreditation/quality review evidence systems are complete, organised, and reliable

POSITION SPECIFICATIONS

COMPETENCIES (knowledge, skills, and abilities)

Essential:

• Master’s degree (or equivalent professional standing)
• Strong experience in higher education learning and teaching enhancement, or curriculum leadership
• Demonstrated ability to improve assessment and moderation practices at scale
• Good knowledge of digital pedagogy and use of an LMS (e.g., Canvas)
• Experience building practical frameworks, templates, and evidence systems for review/audit
• Strong stakeholder management skills and ability to influence across Schools
• Experience leading academic services or student support functions

Desirable:

• Experience with international accreditation and quality frameworks
• Experience leading cross-institution change projects
• Experience in student success, learning support, academic skills, tutoring, or retention initiatives
• Experience modernising library/learning resource strategy
• Experience managing operational budgets and vendor contracts

COMPETENCES (behavioural)

• Clear and effective communicator who listens well and explains decisions simply
• Strong planning, organization, and follow-through; reliable delivery under deadlines
• Collaborative and respectful leadership style
• Data-informed decision-maker
• Practical mindset: builds systems staff can actually use
• Strong service leadership: sets standards, builds trust, improves student experience
• High integrity and strong commitment to academic standards and fairness

BENEFITS

• Highly competitive salary package (plus benefits) depending on qualifications/experience
• 13th month Tet bonus (Vietnamese candidates)
• Annual cost of living adjustment
• Annual salary increases and bonuses based on performance
• Recognition & awards programmes
• 20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave
• Healthcare plan (Private accident, medical, and dental insurance, including annual health checks)
• Education support for staff, spouse and children
• Transportation support
• Business travel insurance
• Various staff events throughout the year
• Onsite fitness and sports centre
• Opportunity to work within a professional and multicultural environment

APPLICATION:

Interested candidates should prepare an up-to-date CV and application letter indicating for which position you are applying. Please then select SUBMIT YOUR CV button on our webpage or email to hr@buv.edu.vn. We will invite short-listed candidates for interviews. Recruitment will remain open until the position is filled.

Important Notice:

To strengthen communication and protect candidates from increasingly complex fraud risks, please note that BUV will never request any fees or payments during the recruitment process. Be cautious of scams that ask for money to apply. The Human Resources Department (HRD) of BUV only uses the official email address hr@buv.edu.vn. If you are ever unsure about the authenticity of any information or request, kindly contact HRD at hr@buv.edu.vn or by phone at +84 2216 250 250 during office hours for verification and support.