At a Glance
- Tasks: Deliver exceptional customer service and assist guests at our vibrant sports facility.
- Company: Join the award-winning team at Hertfordshire Sports Village.
- Benefits: Enjoy competitive pay, free gym membership, and generous annual leave.
- Other info: Flexible hours with opportunities for professional growth and development.
- Why this job: Make a real difference in people's lives while working in a fun environment.
- Qualifications: GCSEs in Maths and English required; customer service experience is a plus.
The predicted salary is between 18900 - 23100 £ per year.
University of Hertfordshire Sports Village is looking to recruit a Customer Advisor to enhance our vibrant and welcoming team. Our vision is to be Hertfordshire’s leading facility and service provider of sports, health, and fitness. We provide extensive sports facilities and services to the local community, students, and staff of the University of Hertfordshire.
You will work as part of the customer service team from our front of house desk, keeping up to date with business developments to provide accurate information to our guests. Our Customer Advisors deal with face-to-face, telephone, and electronic enquiries, so you should enjoy helping others and solving problems. The position requires flexibility to work as part of the operational team, including early, late, and weekend shifts as well as bank holidays.
Main duties and responsibilities:
- Provide excellent customer service at the front desk.
- Handle face-to-face, telephone, and electronic enquiries.
- Stay informed about business developments.
- Work flexibly as part of the operational team.
Skills and experience required:
- Personable, self-motivated, and able to prioritise tasks effectively.
- Ability to use initiative and work well under pressure.
- Experience in a call centre or customer service environment is desirable.
- Excellent attention to detail.
Qualifications required:
- Minimum of Math’s & English GCSE level grade C/4 and above.
- A-Level or equivalent industry-specific qualifications in hospitality management is desirable.
- High level of written and spoken English is required.
Employee Benefits include:
- A competitive salary with opportunities to progress.
- Annual bonus.
- Free Gym Membership.
- Specific induction and ongoing support, training, development, and progression opportunities.
- Up to 26 days annual leave per year + 8 Bank Holidays, sick pay & pension scheme.
- Access to University and Associated College courses.
- Discounted travel on UNO buses.
- Regular staff social events.
- Exercise ‘Healthy Hour’.
- And many more.
We are a committed equal opportunities employer and welcome applications from suitably qualified candidates regardless of their protected characteristics. For an informal discussion about this post, please contact Ian Forbes, Operations Manager at i.forbes@herts.ac.uk.
Closing Date: Wednesday 19 August 2026
Interview Date: Wednesday 26 August 2026
Customer Advisor in Hatfield employer: British Universities & Colleges Sport (Bucs)
British Dressage is an exceptional employer, offering a dynamic work environment in the heart of Meriden, West Midlands. With a strong commitment to employee development and a culture that values diversity, the Training & Education Coordinator will have the opportunity to contribute to meaningful educational initiatives while enjoying the flexibility of hybrid working. The organisation fosters a supportive atmosphere where employees can thrive, making it an ideal place for those passionate about advancing their careers in sports education.
Contact Details:
British Universities & Colleges Sport (Bucs) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Hatfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like British Universities & Colleges Sport (Bucs) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at British Universities & Colleges Sport (Bucs) and let us see your personality shine through!
We think you need these skills to ace Customer Advisor in Hatfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and British Universities & Colleges Sport (Bucs).
Get Familiar with Our Brand:Before applying, take some time to learn about British Universities & Colleges Sport (Bucs) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at British Universities & Colleges Sport (Bucs)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress British Universities & Colleges Sport (Bucs).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which British Universities & Colleges Sport (Bucs) will surely appreciate.
