At a Glance
- Tasks: Provide front of house support and ensure a welcoming service at Surrey Sports Park.
- Company: Join a vibrant team at Surrey Sports Park, a hub for sports and community.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and service excellence.
- Why this job: Be the face of an exciting venue and make a difference in customer experiences.
- Qualifications: Strong customer service skills and experience in a public-facing role.
The predicted salary is between 28610 - 28610 £ per year.
Closing date: 2 September 2026
Location: Guildford
Region: South East
Employment type: Full Time
Salary: £28,610 per annum
Description: As Operational Services Executive, you will provide day-to-day front of house and operational support, helping to ensure customers, students, staff and visitors receive a professional, welcoming and efficient service across Surrey Sports Park. You will support reception, enquiries, bookings, admissions, memberships, payments, access control and customer records, while maintaining high standards of presentation, administrative accuracy and customer care.
Acting as a visible operational point of contact on shift, you will support colleagues and casual staff, resolve routine customer queries, escalate issues where needed and work closely with teams across Memberships, Gym, Maintenance, Housekeeping, Team Surrey, Swim Academy, Events and University departments.
We are looking for someone with strong customer service experience, ideally gained in a leisure, sport, hospitality or similar public-facing environment, who can remain calm, professional and organised in a busy multi-service setting. You will have experience of supervising or supporting a front-line team, handling customer queries and complaints with tact and diplomacy, and completing administrative and financial processes accurately, including cash handling, reconciliations, bookings or membership systems.
You will be a confident communicator with sound judgement, strong attention to detail and a proactive approach to service improvement. Flexibility to work early mornings, evenings, weekends and bank holidays will be essential.
Operational Services Executive in Guildford employer: British Universities & Colleges Sport (Bucs)
British Dressage is an exceptional employer, offering a dynamic work environment in the heart of Meriden, West Midlands. With a strong commitment to employee development and a culture that values diversity, the Training & Education Coordinator will have the opportunity to contribute to meaningful educational initiatives while enjoying the flexibility of hybrid working. The organisation fosters a supportive atmosphere where employees can thrive, making it an ideal place for those passionate about advancing their careers in sports education.
Contact Details:
British Universities & Colleges Sport (Bucs) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Services Executive in Guildford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like British Universities & Colleges Sport (Bucs). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to British Universities & Colleges Sport (Bucs)
Don't be shy about reaching out to British Universities & Colleges Sport (Bucs) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operational Services Executive in Guildford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about British Universities & Colleges Sport (Bucs) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at British Universities & Colleges Sport (Bucs)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
