Duty Manager (Fitness)

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions. Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

CitySport provides health and fitness, physical activity, and sport opportunities to City St George's students and staff as well as the local community. Our programmes help everyone to Be Active, Be social, or Be competitive. The post holder will supervise CitySport (the University sports facility) and all operational staff when scheduled as Duty Manager. They will assist Management in delivering coaching and exercise instruction, sports and wellbeing programmes, sports fixtures, events, facilities operation, service planning and customer relations. This role will require a good working knowledge of sport, sport set‑ups, and leading health and fitness practices. The post holder is also responsible for overseeing S&C, group exercise, and fitness courses/projects, as well as support on fitness related administration.

Responsibilities

• Manage the day‑to‑day operations and all staff of CitySport whilst acting as Duty Manager.
• Design, coordinate, and deliver bespoke fitness/S&C programmes.
• Co‑ordinate all operational staff as the Duty Manager, deal with customer complaints and be responsible for the operational health and safety of students, staff and public.
• Perform regular building, process and operation checks throughout a shift to ensure optimal customer satisfaction, whilst maintaining a safe, clean and well‑maintained environment.
• Maintain logs and records of all incidents that occur during the Duty Manager shift and ensure that the information is escalated appropriately.
• Assist the Health and Fitness Manager with logging and monitoring all fitness specific maintenance issues as well as facility issues, providing follow up reports to the wider team.
• Undertake any other duties that may be required by Sport and Leisure leadership staff.
• Provide extra support for front of house duties, delegating and delivering site tours and promoting sales.

Person Specification

• A recognised industry qualification in Fitness Instruction to a minimum of NVQ Level 2 and have current membership of REPs.
• Possess an in date First Aid at Work and have an excellent working knowledge of managing fitness courses, group exercise classes, and fitness sessions.
• An understanding of health, fitness and wellbeing trends within a leisure facility is essential.

Additional Information

Interviews: 5th February 2026. City St George’s offers a sector‑leading salary, pension scheme and benefits including a comprehensive package of staff training and development. City St George’s is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio‑economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.