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- Tasks: Lead customer service and enhance user experience at Warwick Sport's facilities.
- Company: Join the University of Warwick, a top-ranked institution with a vibrant community.
- Benefits: Enjoy a competitive salary, gym membership, and excellent pension scheme.
- Why this job: Make a real impact in sports management while promoting inclusivity and excellence.
- Qualifications: Degree in Sports Management or related field; strong leadership and customer service skills.
- Other info: Be part of a dynamic team dedicated to active wellness and community engagement.
The predicted salary is between 31236 - 34610 £ per year.
Closing date: 22 February 2026
Location: Coventry
Region: West Midlands
Employment type: Full Time
Salary: £31,236 - £34,610
Work at one of the UK’s leading universities — Warwick is consistently ranked as a top institution worldwide, with a thriving campus community and reputation for excellence. Warwick Sport is looking for an Assistant Operations Manager to lead customer service across our sports facilities. You’ll ensure an inclusive, seamless experience for all users, overseeing visitor interactions, membership administration, and operational communications. This role combines hands‑on leadership with driving service standards, training, and continuous improvement.
Key Responsibilities
- Deliver exceptional customer service and oversee membership sales and retention.
- Manage feedback systems, complaints, and service training.
- Coordinate front‑of‑house operations, staff rotas, and act as Duty Manager when required.
- Line‑manage reception staff, lead recruitment, and promote a high‑performance culture.
- Oversee membership and booking systems, ensuring data accuracy and GDPR compliance.
- Liaise with marketing and operations teams to keep customer communications up to date.
- Contribute to strategic planning and identify opportunities for service innovation.
About You
- Degree or equivalent experience in Sports Management, Business, or Customer Service.
- Experience managing front‑of‑house or customer service in leisure/sport.
- Strong leadership, organisational, and communication skills.
- Confidence in using CRM or booking systems and the ability to analyse performance data.
- Flexible to work shifts, including weekends and bank holidays.
- Customer service accreditation or management training.
- Experience in higher education or community sport with a focus on inclusivity.
The University of Warwick has endorsed a new strategy for Active Wellness and Sport, re‑shaping our Mission to ‘provide access, opportunities and experiences that inspire and enable everyone to reach their potential’. We set and exceed high standards, supporting people every step of the way and look forward to applications from anyone interested to be part of this journey.
What We Offer
- Excellent Pension, Salary Sacrifice Scheme
- A vibrant, inclusive campus community
- A supportive, dynamic team committed to excellence and inclusivity.
- Staff benefits including gym membership, pension scheme, and more
Assistant Operations Manager in Coventry employer: British Universities & Colleges Sport (Bucs)
Contact Detail:
British Universities & Colleges Sport (Bucs) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Operations Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to current employees at Warwick or in similar roles on LinkedIn. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for sports and inclusivity during interviews. Share specific examples of how you've improved customer experiences in previous roles — it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always looking for enthusiastic candidates who align with our mission.
We think you need these skills to ace Assistant Operations Manager in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Operations Manager role. Highlight your experience in customer service and any leadership roles you've had, especially in sports or leisure settings. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Warwick Sport. Be sure to mention any relevant experience and your commitment to inclusivity.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Did you improve customer satisfaction scores? Increase membership retention? We love numbers and results, so let us know how you made a difference!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our values, which can help you tailor your application even further.
How to prepare for a job interview at British Universities & Colleges Sport (Bucs)
✨Know Your Stuff
Make sure you’re familiar with Warwick Sport’s mission and values. Understand their approach to customer service and inclusivity, as this will show your genuine interest in the role and how you can contribute to their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or improved customer service in previous roles. Highlight any experience with training staff or implementing feedback systems, as these are key aspects of the Assistant Operations Manager position.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Think of specific situations where you turned a negative experience into a positive one, demonstrating your commitment to exceptional customer service.
✨Demonstrate Your Data Savvy
Since the role involves managing membership and booking systems, be prepared to discuss your experience with CRM tools and data analysis. Show how you’ve used data to drive improvements in service delivery or operational efficiency.
