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- Tasks: Join us as a Police Community Support Officer, ensuring safety across the railway network.
- Company: British Transport Police is dedicated to protecting communities and enhancing public safety.
- Benefits: Enjoy competitive salary, 28-30 days holiday, travel perks, and career progression opportunities.
- Why this job: Make a real impact in your community while gaining valuable experience and skills.
- Qualifications: Resilience, excellent customer service skills, and a passion for community engagement are essential.
- Other info: Shift work required, including weekends; Welsh speakers preferred for certain locations.
The predicted salary is between 22700 - 32700 £ per year.
Police Community Support Officer – Birmingham, Cardiff, Liverpool, Newcastle Oxford, Sheffield, Swansea, Swindon and York
Join to apply for the Police Community Support Officer – Birmingham, Cardiff, Liverpool, Newcastle Oxford, Sheffield, Swansea, Swindon and York role at British Transport Police
Police Community Support Officer – Birmingham, Cardiff, Liverpool, Newcastle Oxford, Sheffield, Swansea, Swindon and York
1 day ago Be among the first 25 applicants
Join to apply for the Police Community Support Officer – Birmingham, Cardiff, Liverpool, Newcastle Oxford, Sheffield, Swansea, Swindon and York role at British Transport Police
Job Introduction
Join us at British Transport Police (BTP) as we recruit PCSOs (Police Community Support Officers) to make a difference in our communities
Superintendent David Rams said: \”Our Police Community Support officers are an integral part of our British Transport Police family. They carry out vital work across the railway network to keep passengers and staff safe. We care deeply about our Police Community Support officers who deliver an exceptional service to our communities across England and Wales.\”
Is the role for you?
BTP is seeking PCSOs to join our team, protecting and serving the railway environment and its community to minimise disruption, crime, and fear of crime. This role is crucial to our mission.
Like Home Office PCSOs, BTP PCSOs focus on enforcing BTP Byelaws within the railway environment, offering diverse responsibilities where no two days are the same. Responsibilities include conducting visible patrols at stations, victim care, security threat management, minor crime investigations, community relationship-building, and supporting PCs. Unlike Home Office police forces, our PCSOs are trained and equipped with handcuffs.
Ideal candidates should demonstrate resilience, excellent customer service skills, and a passion for community engagement and partnership-building. PCSOs should be prepared to work shifts, including weekends and bank holidays.
Locations
We are looking for PCSO\’s within our C Division: Birmingham, Cardiff, Liverpool, Newcastle Oxford, Sheffield, Swansea, Swindon and York.
For Welsh posting locations the ability to speak Welsh is desirable but not an essential skill in the selection process.
In Return For Your Commitment, You Will Receive
- Competitive salary: £27,338.69 and up to 20% shift allowance.
- A minimum of 15% shift allowance will be received upon completion of 8 weeks training. Shift allowance can be up to 20% but will default to 15% in the first instance. This will increase year on year, until you reach the top spine point.
- Benefits including 28 rising to 30 days holiday, travel benefits, and access to internal progression opportunities.
- Continuous learning and development opportunities supported by our in-house talent & development teams. Including internal progression to become a Police Officer.
Are you eligible?
You Will Be Ineligible To Apply If
- You have been unsuccessful in the last 6 months for the role of PCSO with BTP.
- If you have been unsuccessful following your application or online ability testing for Police Officer, Special Constable or PCSO, you must await 6 months before reapplying to any of these roles.
- You have been unsuccessful following BTP vetting checks within the last 12 months.
- You have ever received a custodial sentence this includes suspended sentences (other cautions, convictions and involvement with the police must be declared but are not necessarily a bar to employment).
- You have previously been dismissed from another force or you currently have a live investigation.
- You have been declared bankrupt, have a CCJ or an un-managed IVA.
- You have tattoos that are deemed offensive; tattoos on face and neck will be considered on a case-by-case basis.
- You do not have permanent right to live and work in the UK.
- You have not resided consistently in the UK for the past 3 years.
The Pension
BTP GPP Police Staff Pension Scheme is administered by Royal London. It’s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk.
Please note if you are an existing member of Police Staff in the RPS your pension will not be affected.
Want to apply?
Apply now! The closing date for applications is midnight on 28th September 2025.
As part of the application process, you will be required to complete a Situational Judgement Test (SJT). Please note that if you do not pass the SJT, your application will not progress further at this time. However, you are welcome to reapply in the future once the reapplication period allows. For further information on eligibility criteria and application process, please refer to the attached recruitment pack.
It is also advisable to apply after attending a Q&A with the Recruitment Team.
This is an ongoing opportunity, so while immediate placement may not be guaranteed, successful applicants will be considered for up to 12 months from when you receive a conditional offer of employment.
Any questions?
If you want to ask us any awkward or ‘obvious’ questions, if you are unsure whether your personal circumstances are suitable for a career as a PCSO but don’t know how to talk to us about it or have any questions about the application process, please email our friendly and helpful team where we will be happy to help: RecruitmentTeam@btp.police.uk. To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.
We are committed to protecting the public and supporting the community. Join the British Transport Police today.
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Police Community Support Officer - Birmingham, Cardiff, Liverpool, Newcastle Oxford, Sheffield,[...] employer: British Transport Police
Contact Detail:
British Transport Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Police Community Support Officer - Birmingham, Cardiff, Liverpool, Newcastle Oxford, Sheffield,[...]
✨Tip Number 1
Familiarise yourself with the British Transport Police's mission and values. Understanding their commitment to community safety and engagement will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former PCSOs if possible. They can provide valuable insights into the day-to-day responsibilities and challenges of the role, which can help you prepare better for interviews and situational judgement tests.
✨Tip Number 3
Prepare for the Situational Judgement Test (SJT) by reviewing common scenarios that PCSOs might face. Practising how to respond to various situations will boost your confidence and improve your chances of passing this crucial part of the application process.
✨Tip Number 4
Attend any Q&A sessions hosted by the Recruitment Team. This is a great opportunity to ask questions, clarify doubts, and show your enthusiasm for the position, which can leave a positive impression on the recruiters.
We think you need these skills to ace Police Community Support Officer - Birmingham, Cardiff, Liverpool, Newcastle Oxford, Sheffield,[...]
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Police Community Support Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the role.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the requirements of the PCSO role. Emphasise your customer service skills, resilience, and any community engagement experience.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you want to work for British Transport Police and how you can contribute to their mission. Use specific examples from your past experiences to demonstrate your suitability for the role.
Prepare for the Situational Judgement Test: Since passing the Situational Judgement Test (SJT) is crucial for your application, practice similar tests online. Familiarise yourself with the types of scenarios you might encounter and think critically about how you would respond.
How to prepare for a job interview at British Transport Police
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Police Community Support Officer. Familiarise yourself with the specific duties mentioned in the job description, such as conducting visible patrols and community relationship-building. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
As a PCSO, excellent customer service skills are crucial. Prepare examples from your past experiences where you've successfully engaged with the community or resolved conflicts. Highlighting these skills will show that you can effectively support and interact with the public.
✨Demonstrate Resilience and Adaptability
The role involves dealing with various situations, so it's important to showcase your resilience and adaptability. Think of instances where you've faced challenges and how you overcame them. This will illustrate your ability to handle the unpredictable nature of the job.
✨Prepare for the Situational Judgement Test
Since you'll need to complete a Situational Judgement Test (SJT) as part of the application process, practice similar tests beforehand. Familiarise yourself with common scenarios a PCSO might face and think about the best responses. This preparation can significantly improve your chances of success.
