Police Community Support Officer - Birmingham, Cardiff, Liverpool, Newcastle, Oxford, Sheffield[...]

Overview

Join British Transport Police (BTP) as a Police Community Support Officer (PCSO) to protect and serve the railway environment and its communities across Birmingham, Cardiff, Liverpool, Newcastle, Oxford, Sheffield, Swansea, Swindon and York.

Superintendent David Rams said: \”Our Police Community Support officers are an integral part of our British Transport Police family. They carry out vital work across the railway network to keep passengers and staff safe. We care deeply about our Police Community Support officers who deliver an exceptional service to our communities across England and Wales.\”

Responsibilities

• Protect and serve the railway environment and its communities, minimising disruption, crime and fear of crime.
• Enforce BTP Byelaws within the railway environment.
• Conduct visible patrols at stations and other relevant locations.
• Support victims and manage security threats.
• Assist with minor crime investigations, community relationship-building and support for Police Constables.
• Be trained and equipped with handcuffs (unlike some Home Office police forces).
• Demonstrate resilience, excellent customer service, and a passion for community engagement and partnership-building.
• Be prepared to work shifts, including weekends and bank holidays.

Locations

• Birmingham, Cardiff, Liverpool, Newcastle, Oxford, Sheffield, Swansea, Swindon and York

For Welsh postings, the ability to speak Welsh is desirable but not essential in the selection process.

Salary and Benefits

• Competitive salary: £27,338.69 and up to 20% shift allowance.
• A minimum of 15% shift allowance after eight weeks training. Shift allowance can be up to 20% and increases year on year.
• Benefits including 28 days holiday rising to 30 days, travel benefits, and internal progression opportunities.
• Continuous learning and development opportunities, including internal progression to become a Police Officer.

Eligibility

• You will be ineligible to apply if you have been unsuccessful in the last 6 months for the role of PCSO with BTP.
• If you have been unsuccessful following your application or online ability testing for Police Officer, Special Constable or PCSO, you must await 6 months before reapplying to any of these roles.
• You have been unsuccessful following BTP vetting checks within the last 12 months.
• You have ever received a custodial sentence (this includes suspended sentences); other cautions, convictions and involvement with the police must be declared but are not necessarily a bar to employment.
• You have previously been dismissed from another force or you currently have a live investigation.
• You have been declared bankrupt, have a CCJ or an un-managed IVA.
• You have tattoos that are deemed offensive; tattoos on face and neck will be considered on a case-by-case basis.
• You do not have permanent right to live and work in the UK.
• You have not resided consistently in the UK for the past 3 years.

Pension

BTP GPP Police Staff Pension Scheme is administered by Royal London. It’s a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at Pension-Queries@btp.police.uk.

Please note if you are an existing member of Police Staff in the RPS your pension will not be affected.

How to apply

Apply now! The closing date for applications is midnight on 28th September 2025.

As part of the application process, you will be required to complete a Situational Judgement Test (SJT). If you do not pass the SJT, your application will not progress further; however, you are welcome to reapply in the future once the reapplication period allows. For further information on eligibility criteria and application process, please refer to the attached recruitment pack.

It is advisable to apply after attending a Q&A with the Recruitment Team.

This is an ongoing opportunity, so while immediate placement may not be guaranteed, successful applicants will be considered for up to 12 months from when you receive a conditional offer of employment.

Any questions? If you want to ask us any questions, please email RecruitmentTeam@btp.police.uk. Anything you ask will be treated in confidence and will not form part of your application.

We are committed to protecting the public and supporting the community. Join the British Transport Police today.

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