Police Community Support Officer - Birmingham, Cardiff, Liverpool, Manchester, Newcastle, Swans[...]

Police Community Support Officer – Birmingham, Cardiff, Liverpool, Manchester, Newcastle, Swansea, Pontypridd, Oxford

Join British Transport Police (BTP) as a Police Community Support Officer (PCSO) to make a difference in our communities across the railway network.

As a BTP PCSO, you will enforce BTP Byelaws, conduct visible patrols at stations, provide victim care, manage security threats, investigate minor crimes, build community relationships, and support police constables.

Quotes from Superintendent David Rams: “Our Police Community Support officers are an integral part of our British Transport Police family. They carry out vital work across the railway network to keep passengers and staff safe. We care deeply about our PCSOs who deliver an exceptional service to our communities across England and Wales.”

Responsibilities

• Conduct visible patrols at stations and railway environments.
• Provide victim care and support to passengers.
• Manage security threats and minor crime investigations.
• Build community relationships and partnership‑building.
• Support police constables as required.

Qualifications

• Resilient and able to work under pressure.
• Excellent customer service skills.
• Passion for community engagement and partnership‑building.
• Prepared to work shifts, including weekends and bank holidays.

Locations

Birmingham, Cardiff, Liverpool, Manchester, Newcastle, Swansea, Pontypridd, Oxford.

In Return – Compensation & Benefits

• Competitive salary: £28,486.92 rising up to £31,895.68 with 15‑20% shift allowance.
• 28‑30 days holiday, travel benefits, and internal progression opportunities.
• Continuous learning and development opportunities; potential internal progression to Police Officer.
• Access to the BTP GPP Police Staff Pension Scheme (defined contribution). Pension contributions 4.4%‑12% of salary.

Eligibility & Ineligibility

• You have been unsuccessful in the last 6 months for the role of PCSO with BTP.
• You were unsuccessful following your application or online ability testing for Police Officer, Special Constable or PCSO; you must await 6 months before reapplying.
• You have been unsuccessful following BTP vetting checks within the last 12 months.
• You have ever received a custodial sentence, including suspended sentences.
• You have previously been dismissed from another force or currently have a live investigation.
• You have been declared bankrupt, have a CCJ or an unmanaged IVA.
• You have offensive tattoos; facial and neck tattoos considered case‑by‑case.
• You do not have permanent right to live and work in the UK.
• You have not resided consistently in the UK for the past 3 years.

Application Process

The closing date for applications is midnight on 25 January 2026. Applicants must complete a Situational Judgement Test (SJT); failure to pass will result in application not progressing further at this time.

For further information and the recruitment pack, refer to the attached documentation. It is advisable to attend a Q&A with the Recruitment Team prior to applying.

Any questions may be directed to RecruitmentTeam@btp.police.uk. All inquiries are kept confidential and will not be part of your application.

Commitment to the Community

We are committed to protecting the public and supporting the community. Join the British Transport Police today.