At a Glance
- Tasks: Supervise student transfers at the airport, ensuring safety and smooth operations.
- Company: Join a dedicated team focused on student welfare and safety.
- Benefits: Gain valuable experience, flexible weekend hours, and a supportive work environment.
- Other info: Perfect for summer 2026; great opportunity for personal growth and teamwork.
- Why this job: Make a real difference in students' travel experiences while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
Weekend Briefing: Be available on a Friday afternoon/evening for a handover from the transfer and logistics manager before travelling to the airport or train station at the weekend to receive all essential information and be fully prepared for the weekend’s transfers.
Key Contact Role: Act as the main point of contact at the airport or train station you are assigned to for students, parents, agents, BSS’s centre staff, Head Office personnel, and airport/airline staff, ensuring arrivals and departures run safely, smoothly, and efficiently.
Transfer Coordination: Oversee the transfer process at the assigned airport and terminal with confidence and competence, minimising wait times and maintaining a high standard of service for students, parents, and agents.
Unaccompanied Minors (UMs): Serve as the back-up member of staff for UMs, receiving them from airline staff on arrival, registering them for departures, completing all necessary documentation, and accompanying them throughout the transfer to ensure their safety and comfort.
Problem Solving: Anticipate potential issues, handle delays or last-minute changes effectively, and resolve any challenges calmly, professionally, and collaboratively to maintain a high-quality transfer service.
Health & Safety: Review and understand the relevant risk assessments, ensuring all Health & Safety, safeguarding and transfer policies are followed to keep students safe at all times.
Operational Updates: Keep the Transfer Logistics manager, Head Office, and the Centre informed of any deviations from the schedule, such as delayed or missed flights, transport issues or alternative arrangements, ensuring everyone always has the accurate, up-to-date information.
Daily Feedback: Provide timely feedback to the Transfer Logistics manager and head office after each shift to support the delivery of consistently high-quality service.
Pastoral Support & Safeguarding: Monitor students’ behaviour, well-being, and overall experience, reporting any concerns or observations to the Transfer Logistics Manager, Head Office and Centre to safeguard their physical and emotional welfare.
Person Specification: Safeguarding British Summer School is fully committed to safeguarding and promoting the welfare of children and young people. This responsibility extends to all staff, both on and off duty. As part of this commitment, all employees undergo an enhanced Disclosure and Barring Service (DBS) check, and full employment reference checks are conducted prior to commencement of employment.
Key Information: Hiring for Summer 2026. Job Role: Airport Manager. Key Purpose of Job: To oversee the student arrival and departures at the location assigned, ensuring student safety, well-being and helping make the student have minimal waiting times.
Reporting to: Transfer Logistics Manager. Hours: Saturday & Sunday 08.00 - 20.00 (Weekend Role Only). Above are typical hours only. These may vary according to arrivals and departures on the given day. The role is from 28th of June until 8th of August (Including Optional Dates).
Location: One of: Gatwick, Heathrow, Stansted, St Pancras.
Airport Supervisor in London employer: British Summer School Limited
At British Summer School, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment that prioritises the safety and well-being of our students. Our team members enjoy flexible weekend hours, comprehensive training, and opportunities for professional growth, all while working at major transport hubs like Gatwick and Heathrow, where every day brings new challenges and rewards in ensuring a seamless experience for our students and their families.
Contact Detail:
British Summer School Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Airport Supervisor in London
✨Tip Number 1
Get to know the airport or train station where you'll be working. Familiarise yourself with the layout, key contacts, and any potential issues that could arise. This will help you feel more confident and prepared when you're on the ground.
✨Tip Number 2
Practice your communication skills! You'll be the main point of contact for students, parents, and staff, so being clear and approachable is key. Role-play scenarios with friends or family to get comfortable handling different situations.
✨Tip Number 3
Stay calm under pressure. Transfers can get hectic, especially with unaccompanied minors. Think about how you would handle delays or last-minute changes, and remember that a cool head will help everyone around you feel more at ease.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land this role. Plus, it’s a great way to show your enthusiasm for joining our team and making a difference in students' experiences.
We think you need these skills to ace Airport Supervisor in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about being an Airport Supervisor and helping students have a smooth experience. A bit of personality goes a long way!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can handle transfers confidently and ensure student safety, so mention any past roles that showcase these abilities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at British Summer School Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Airport Supervisor. Familiarise yourself with the key tasks like transfer coordination and problem-solving. This will help you demonstrate your knowledge and show that you're ready to take on the role.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, such as delays or unaccompanied minors. Think of examples from your past experiences where you've successfully managed similar challenges. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Communication Skills
As the main point of contact, effective communication is crucial. Be ready to discuss how you would interact with students, parents, and staff. Share examples of how you've maintained clear communication in previous roles, especially in high-pressure environments.
✨Show Your Commitment to Safety
Since safeguarding is a top priority, be prepared to talk about your understanding of health and safety protocols. Discuss any relevant training or experiences you've had that demonstrate your commitment to keeping students safe and ensuring their well-being during transfers.
