Food Safety & Quality Compliance Advisor

British Sugar is a home-grown success story and one of the most efficient and competitive beet processers in the world. Around 3,500 farmers based in East Anglia and the East Midlands supply our four advanced manufacturing sites with eight million tonnes of sugar beet every year. We, in turn, make this in to over 1 million tonnes of sugar, serving customers across the UK, Ireland and increasingly growing commercially in the EU and world sugar markets. Contract type – Full time, fixed term Job Focus Reporting to the Technical Manager and working as part of a flexible central office based FSQ team The primary focus of this role is the provision of detailed Product Technical information to internal and external customers. Responsible for Technical Information databases and corporate specifications on the document management system and provide administrative support to the FSQ team. Key Responsibilities Responsible for customer generated quality and specification questionnaires with access to external databases as appropriate. Subject Matter Expert in Technical Specifications. Responsible for updating customer special requirements in line with commercial team/customer requirements. Perform gap analysis on customer requirements to ensure British Sugar can or cannot supply. Responsibility to coordinate third party certifications for sites, associated records and supporting data (e.g.Organic, Kosher, Halal) alongside FSQ Compliance Advisor. Responsible for updating Quality and Technical Supplier information for raw materials, packaging and ingredients alongside FSQ Compliance Lead Provision of detailed FSQ information to internal and external customers in both verbal and written form. Generation of period KPI data / reports. Document Management system within FSQ team ownership and approval of documents related subjects. Support corporate emergency planning administration and resource training organization. Coordination of any culture surveys across sites and central office, including analysis and dissemination of information. Monitor and hold to account on DMS compliance as it applies to Food Safety and Quality Management systems. Work flexibly within the central office team to support general customer enquiries and reporting requirements as needed. Demonstrate the highest personal health and safety standards at all times and work with other team members to carry out the tasks safely and effectively. Lead by example in role modelling the British Sugar Values and behaviours. Measures of success Accurate and timely provision of technical information to customers in line with expectations. Achievement and maintenance of positive relationship with customers Third party audit performance – relevant data available to support audits. Positive feedback from internal and external customers. Period reports are generated in line with Management team requirements and timelines. Databases managed to ensure information is accurate and current. Accuracy and integrity of key data. Quality of FSQ communication, measured by engagement and feedback