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For Companies At a Glance
- Tasks: Build strong relationships with farmers and provide top-notch support and information.
- Company: Join British Sugar, a leading beet processor with a commitment to excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Make a real difference in agriculture while developing your skills in a dynamic role.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a passionate team dedicated to exceeding expectations.
The predicted salary is between 31840 - 33696 £ per year.
Salary
Range £31,840.00 to £33,696.00
Core Accountabilities
- Proactively develop and nurture relationships with growers, providing regular dialogue with timely, relevant information, using a range of communication channels
- Signpost growers to Agriculture\’s range of services including agronomic support, commercial soil sampling and agricultural lime services, and the use of the My British Sugar portal
- Share contract, seed and science-based knowledge with the Growers
- Respond and act on queries whilst involving the relevant internal stakeholders
- Validation of on-farm roles such as the Contract Decision Maker and Agronomist, to ensure accuracy of account data
- Telephone support service to our Growers and industry partners based on our segmentation and offer packages
- Deliver portfolios as assigned by line manager to include weekly settlements, Grower communications, data reconciliation, authorisation management and seed account
- Build and maintain relationships with individual Growers to engender a feeling that we care and capture all interactions within the Agriculture Customer Relationship Management (CRM) system
- Provide full administrative support for the annual contracting process
- Maintain the highest standards of data entry accuracy to include Grower and industry partner GDPR consents and communications
Job Purpose
Reporting to the British Sugar Services Team Leader, this role is responsible for developing and strengthening relationships with our Growers and Partners in support of Agriculture\’s crop area, yield and relationship management objectives. This is a great opportunity to be part of a team who provide first-class support and administration to our Growers that exceeds expectations. This role is also responsible for delivering relevant relationship and administration portfolios.
Skills, Knowledge & Competencies
- Experience of working in a customer service environment is essential
- Experience of managing and resolving complaints
- 5 GCSE\’s or equivalent including Maths and English
- Sales and administration experience preferably in an agricultural environment
- Experience of working with a CRM system
- Experience of operating ERP systems (e.g. Croplands and JDE)
- Ability to professional handle all types of enquiries raised by growers and other industry stakeholders
- Ability to explain complex information clearly and simply
We are committed to creating an environment where all our people are treated with respect and given the opportunities to succeed. We want British Sugar to be a great, inclusive place to work for everyone.
A NOTE FOR RECRUITMENT AGENCIES:
We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We\’ll be in touch directly if we need you
Req ID: ((id))
British Sugar Services Associate employer: British Sugar PLC
Contact Detail:
British Sugar PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land British Sugar Services Associate
✨Tip Number 1
Get to know the company inside out! Research British Sugar's values, their operations, and the agricultural sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your communication skills! Since the role involves a lot of dialogue with growers, make sure you can explain complex information clearly. Role-play with a friend or family member to get comfortable with potential questions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at British Sugar.
We think you need these skills to ace British Sugar Services Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the British Sugar Services Associate role. Highlight your experience in customer service and any relevant agricultural knowledge to show us you’re the perfect fit!
Showcase Your Communication Skills: Since this role involves a lot of interaction with growers, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you’d engage with our partners.
Highlight Relevant Experience: Don’t forget to mention any experience you have with CRM systems or in an agricultural setting. We want to see how your background aligns with the responsibilities of the role, so be specific!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at British Sugar PLC
✨Know Your Stuff
Make sure you understand British Sugar's operations and the agricultural industry. Familiarise yourself with their services, especially around crop management and CRM systems. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with growers, be ready to discuss your experience in customer service. Prepare examples of how you've successfully managed complaints or built relationships in previous roles. This will demonstrate your ability to handle enquiries professionally.
✨Practice Clear Communication
You’ll need to explain complex information simply, so practice articulating your thoughts clearly. Consider doing mock interviews with friends or family, focusing on how you would communicate key concepts related to agriculture and customer support.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you had to resolve issues or provide support. Prepare to outline your thought process and the steps you took to achieve a positive outcome.