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For Companies At a Glance
- Tasks: Be the go-to person for customers, solving issues and ensuring satisfaction.
- Company: Join a dynamic team in Scunthorpe focused on customer excellence.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Other info: Great opportunity for career growth in a friendly workplace.
- Why this job: Make a real difference by enhancing customer experiences every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Salary - Competitive
Location - Scunthorpe, North Lincolnshire, DN16 1XA
Pattern of Work – 36.5 hours, Monday – Friday
What You Need To Know About The Role
As Customer Service Representative (CSR) you will serve as the primary interface between customers and the internal organisation, managing daily operational interactions to maximise customer satisfaction and support business objectives.
Key Responsibilities
- Act as primary customer contact, ensuring timely communication and issue resolution.
- Support Account Managers with updates on orders, changes, complaints, and analysis.
- Maintain order book in line with contracts and service level agreements.
- Handle enquiries on pricing, products, and lead times within contractual obligations.
- Collaborate with Supply Chain to manage fulfilment strategies and resolve critical service issues.
- Lead complaint handling and ensure prompt resolution.
- Identify and implement process improvements to boost customer satisfaction and commercial value.
- Provide service analysis and reporting for internal reviews and customer PDCA visits.
- Ensure compliance with Health.
Customer Service Representative in Suffolk employer: British Steel
Contact Detail:
British Steel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Suffolk
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and concise. Role-play common customer scenarios with a friend to build your confidence and improve your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Representative in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your experience in customer interactions and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background aligns with our goals at StudySmarter. Keep it friendly and professional, just like we are!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've resolved customer issues in the past. We love seeing candidates who can think on their feet and improve processes, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at British Steel
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative inside out. Familiarise yourself with common customer service scenarios and how to handle them. This will help you answer questions confidently and show that you're ready to tackle the challenges of the job.
✨Showcase Your Communication Skills
As a CSR, communication is key. During the interview, demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences where you successfully resolved customer issues or collaborated with team members. This will highlight your interpersonal skills and your fit for the role.
✨Be Ready for Role-Play
Many companies like to conduct role-play scenarios during interviews for customer service positions. Prepare yourself by practising how you would handle different customer interactions. Think about how you would manage complaints or provide information on products and pricing, as this will showcase your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to customer satisfaction or how they measure success in the CSR role. This shows your genuine interest in the position and helps you determine if the company aligns with your values.