At a Glance
- Tasks: Be the go-to person for customers, resolving issues and ensuring satisfaction.
- Company: Join British Steel, a leading European steel manufacturer with a rich heritage.
- Benefits: Enjoy 27 days of leave, health plans, and family-friendly perks.
- Other info: Great training opportunities and a supportive team environment await you.
- Why this job: Make a real difference in customer experience while building your career.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 28800 - 43200 £ per year.
Salary - Competitive
Location - Scunthorpe, North Lincolnshire, DN16 1XA
Pattern of Work – 36.5 hours, Monday - Friday
What you need to know about the role
As Customer Service Representative (CSR) you will serve as the primary interface between customers and the internal organisation, managing daily operational interactions to maximise customer satisfaction and support business objectives.
Key Responsibilities
- Act as primary customer contact, ensuring timely communication and issue resolution.
- Support Account Managers with updates on orders, changes, complaints, and analysis.
- Maintain order book in line with contracts and service level agreements.
- Handle enquiries on pricing, products, and lead times within contractual obligations.
- Collaborate with Supply Chain to manage fulfilment strategies and resolve critical service issues.
- Lead complaint handling and ensure prompt resolution.
- Identify and implement process improvements to boost customer satisfaction and commercial value.
- Provide service analysis and reporting for internal reviews and customer PDCA visits.
- Ensure compliance with Health & Safety policies, including 5S and ergonomic standards.
- Represent Customer Services in cross-functional meetings and deputise for Team Managers when needed.
What we need to know about you
- Higher education level or equivalent
- Strong written and verbal communication
- Skilled in negotiation and enquiry resolution
- Solid process, product, and IT systems knowledge
- Analytical mindset with strong numeracy skills
- Commercial awareness and basic financial costing
- Detail-oriented with excellent time management
- Flexible, resilient, and collaborative team player
- Customer-focused with expertise in complaint management
What we can offer you
We know our employees are our greatest asset and alongside the great benefits packages we offer, we continue to invest in their careers by providing a huge range of training and development opportunities. Whatever your stage in life, you'll find a range of benefits to complement your work-life balance. The benefits you’ll enjoy include:
- Defined contribution company pension scheme
- 27 personal annual leave days + statutory bank holidays
- Life Assurance
- A comprehensive Company sick pay scheme
- Health Cash Plan via our partnership with Simply health
- Employee Assistance Programme
- Standby and call-out payments
- Family friendly benefits including enhanced maternity, paternity, and adoption leave.
What you need to know about us
British Steel is a leading European steel manufacturer, supplying premium long products around the world. We take great pride in our history and heritage. Not many companies can claim to have generations of families dedicating their working lives to one company, one industry. Steel gets into your blood, and this drives the passion of our people. And these 2 values deliver our third value of performance – making the products our customers want now and in the future. British Steel has a bright future and we want you to be part of it.
British Steel is an armed forces friendly company, and we actively encourage applications from ex-Armed Forces Personnel, Reservists, Armed Forces Veterans and military spouses/partners. We may close this vacancy sooner than planned if we receive a high volume of suitable applications. To ensure your application is considered, we encourage you to submit it as soon as possible.
Customer Service Representative in Scunthorpe employer: British Steel
At British Steel, we pride ourselves on being an exceptional employer, offering a supportive work culture that values employee development and well-being. Located in Scunthorpe, our Customer Service Representatives benefit from competitive salaries, generous leave entitlements, and a comprehensive benefits package, including a pension scheme and health cash plan. We are committed to fostering a collaborative environment where your contributions are recognised, and your career can flourish within a company that has a rich heritage and a promising future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Scunthorpe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at British Steel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like British Steel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Scunthorpe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to British Steel:Your cover letter is your chance to shine! Tell us why you want to work at British Steel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at British Steel!
How to prepare for a job interview at British Steel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
