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For Companies At a Glance
- Tasks: Be the go-to person for customers, resolving issues and ensuring satisfaction.
- Company: Join British Steel, a leading European steel manufacturer with a rich heritage.
- Benefits: Enjoy competitive salary, generous leave, health plans, and career development opportunities.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Flexible, collaborative team atmosphere with a focus on personal growth.
The predicted salary is between 25000 - 32000 £ per year.
Salary - Competitive
Location - Scunthorpe, North Lincolnshire, DN16 1XA
Pattern of Work – 36.5 hours, Monday - Friday
What You Need To Know About The Role
As Customer Service Representative (CSR) you will serve as the primary interface between customers and the internal organisation, managing daily operational interactions to maximise customer satisfaction and support business objectives.
Key Responsibilities
- Act as primary customer contact, ensuring timely communication and issue resolution.
- Support Account Managers with updates on orders, changes, complaints, and analysis.
- Maintain order book in line with contracts and service level agreements.
- Handle enquiries on pricing, products, and lead times within contractual obligations.
- Collaborate with Supply Chain to manage fulfilment strategies and resolve critical service issues.
- Lead complaint handling and ensure prompt resolution.
- Identify and implement process improvements to boost customer satisfaction and commercial value.
- Provide service analysis and reporting for internal reviews and customer PDCA visits.
- Ensure compliance with Health & Safety policies, including 5S and ergonomic standards.
- Represent Customer Services in cross-functional meetings and deputise for Team Managers when needed.
What We Need To Know About You
- Higher education level or equivalent.
- Strong written and verbal communication.
- Skilled in negotiation and enquiry resolution.
- Solid process, product, and IT systems knowledge.
- Analytical mindset with strong numeracy skills.
- Commercial awareness and basic financial costing.
- Detail-oriented with excellent time management.
- Flexible, resilient, and collaborative team player.
- Customer-focused with expertise in complaint management.
What we can offer you
We know our employees are our greatest asset and alongside the great benefits packages we offer, we continue to invest in their careers by providing a huge range of training and development opportunities.
Benefits
- Defined contribution company pension scheme.
- 27 personal annual leave days + statutory bank holidays.
- Life Assurance.
- A comprehensive Company sick pay scheme.
- Health Cash Plan via our partnership with Simply health.
- Employee Assistance Programme.
- Standby and call-out payments.
- Family friendly benefits including enhanced maternity, paternity, and adoption leave.
What You Need To Know About Us
British Steel is a leading European steel manufacturer, supplying premium long products around the world. We take great pride in our history and heritage. Not many companies can claim to have generations of families dedicating their working lives to one company, one industry. Steel gets into your blood, and this drives the passion of our people. And these 2 values deliver our third value of performance – making the products our customers want now and in the future. British Steel has a bright future and we want you to be part of it. British Steel is an armed forces friendly company, and we actively encourage applications from ex-Armed Forces Personnel, Reservists, Armed Forces Veterans and military spouses/partners. We may close this vacancy sooner than planned if we receive a high volume of suitable applications. To ensure your application is considered, we encourage you to submit it as soon as possible.
Customer Service Representative in Lowestoft employer: British Steel
Contact Detail:
British Steel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Lowestoft
✨Tip Number 1
Get to know the company inside out! Research British Steel's values, history, and products. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Representative, you'll need to be clear and concise. Role-play common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the British Steel family. Get your application in early to stand out!
We think you need these skills to ace Customer Service Representative in Lowestoft
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Representative role. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role is all about communication, use your written application to demonstrate your ability to convey information clearly and effectively. We love a well-structured and engaging application!
Highlight Problem-Solving Abilities: As a CSR, you'll be handling complaints and resolving issues. Share examples in your application that showcase your analytical mindset and how you've successfully tackled challenges in the past.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at British Steel
✨Know the Company Inside Out
Before your interview, take some time to research British Steel. Understand their history, values, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
As a Customer Service Representative, you'll need to handle various customer interactions. Think of specific examples from your past experiences where you successfully resolved complaints or improved customer satisfaction. Be ready to discuss these during the interview.
✨Showcase Your Communication Skills
Since strong written and verbal communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask the interviewer about the team dynamics or customer service strategies at British Steel.
✨Demonstrate Your Analytical Mindset
Highlight your analytical skills by discussing how you've used data to improve processes or resolve issues in previous roles. Be prepared to talk about any tools or systems you're familiar with that could be beneficial in this position.