At a Glance
- Tasks: Engage with customers, address their needs, and enhance satisfaction through exceptional service.
- Company: Join British Steel, a leading European steel manufacturer with a rich heritage.
- Benefits: Enjoy competitive salary, generous leave, health plans, and family-friendly benefits.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be the vital link between customers and teams, making a real impact every day.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
The predicted salary is between 27000 - 27000 £ per year.
Salary: Up to £27,000.00
Location: Skinningrove, TS13 4ET
Pattern of Work: 36.5 hours per week, Monday‑Friday
What You Need To Know About The Role
As a Customer Services Representative, you will play a vital role in understanding and addressing customers’ needs while building strong, lasting relationships. Acting as the primary point of contact, you’ll engage regularly with customers, ensuring expectations are exceeded through exceptional service and operational excellence. Your key responsibility is to serve as the bridge between customers and our internal teams, managing daily operational matters to enhance customer satisfaction and deliver a seamless experience.
What We Need To Know About You
We are looking for individuals with a solid educational background and experience in customer‑facing roles. Strong communication skills—both written and verbal—are essential, along with the ability to foster meaningful relationships and develop customer trust. Negotiation skills and business acumen are also beneficial.
Benefits
- Defined contribution company pension scheme
- 27 personal annual leave days + statutory bank holidays
- Life Assurance
- A comprehensive Company sick pay scheme
- Health Cash Plan via our partnership with Simply health
- Employee Assistance Programme
- Standby and call‑out payments
- Family friendly benefits including enhanced maternity, paternity, and adoption leave.
What You Need To Know About Us
British Steel is a leading European steel manufacturer, supplying premium long products around the world. We take great pride in our history and heritage. Not many companies can claim to have generations of families dedicating their working lives to one company and one industry. Steel is part of our identity, and it fuels the passion of our people. We are an armed forces friendly company and actively encourage applications from ex‑Armed Forces Personnel, reservists, veterans, and military spouses/partners.
Customer Service & Operations Liaison in Skinningrove employer: British Steel Ltd.
At British Steel, we pride ourselves on being an exceptional employer, offering a supportive work culture that values employee growth and development. Located in Skinningrove, our team enjoys a range of benefits including a generous pension scheme, extensive annual leave, and family-friendly policies, all while contributing to a company with a rich heritage in steel manufacturing. Join us to be part of a dedicated workforce where your contributions truly matter and where we foster strong relationships with both our customers and our community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Liaison in Skinningrove
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on British Steel. Understand their values, history, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable with discussing your experiences and how they relate to customer service.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've successfully handled customer issues or improved processes. Be ready to share these stories during your interview to demonstrate your operational excellence.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the British Steel careers page. This way, we can keep track of your application and ensure it gets the attention it deserves.
We think you need these skills to ace Customer Service & Operations Liaison in Skinningrove
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service & Operations Liaison role. Highlight your customer-facing experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the role. Share specific examples of how you’ve built relationships with customers and exceeded their expectations in previous roles.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We want to see your attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re tech-savvy and know how to navigate online applications!
How to prepare for a job interview at British Steel Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research British Steel. Understand their history, values, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Services Representative, strong communication is key. Prepare examples of how you've successfully communicated with customers in the past. Think about times when you resolved issues or built relationships—these stories will highlight your skills.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled challenging situations in customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly convey your thought process and the positive outcomes of your actions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the company.
