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- Tasks: Manage daily operations, customer relations, and staff performance at Barn Elms Boathouse.
- Company: Enable is a charity focused on enhancing wellbeing and community through sports and leisure activities.
- Benefits: Enjoy 30 days annual leave, free gym membership, life insurance, and flexible working options.
- Why this job: Join a passionate team making a real difference in the local community through inclusive programmes.
- Qualifications: Experience in management, customer service, and a commitment to health and safety required.
- Other info: This is a full-time, permanent role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a passionate Boathouse Operations Manager to join our team at Barn Elms Boathouse!
This person will be responsible for managing the day-to-day operation of the site, providing all customers with a high quality standard of service, and being the first point of contact if any operational issues arise.
Working with the Area Manager and Rowing and Development Manager, one of the aims of this post will be to support with the growth and development of Barn Elms Boathouse.
The Leisure Team are passionate about benefitting the local community through sports and leisure activities. We are experts in our service and pride ourselves on our customer experience and inclusivity through affordable or complementary programmes reaching those that need it the most. The leisure team want to enrich all lives within Wandsworth leading on the needs of the community, delivering programmes that reach out to local places and people, removing barriers and increasing access to activity.
About Us
Enable is a charity dedicated to improving people’s wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.
At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive these benefits:
- 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
- Life Insurance
- Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
- A variety of social and wellbeing activities each month
- Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
- Free Gym Membership
- Free breakfasts/snacks.
Main Duties/Responsibilities
- Responsible for customer relations, ensuring all enquiries are dealt with promptly. To supervise and assist customers in using the facilities in an appropriate and safe manner, ensuring compliance with regulations and conditions of hire as stated in the site’s Operational Procedures at all times.
- Providing line management to staff including 1:1s, appraisals, work plans, performance monitoring, and preparing and authorising pay claims. Act as a Club Welfare Officer, dealing with any major safeguarding issues and authorising DBS applications through the British Rowing system.
- Ensure the security of the building, including undertaking checks and tours of the building as required, maintaining records, and liaising with security contractors.
- Assist with the recruitment, training, and performance management of all permanent and casual staff across the site. Directly managing staff on duty.
- Work alongside the Rowing and Development Manager to help develop activities and events aimed at maximising the use of the facilities, liaising with schools, clubs, associations, individuals and groups to promote and encourage use of the facilities.
- Maintain user agreements across the site for hire of storage areas and regular usage of the facility. Explore areas for development.
- Demonstrate a flexible approach to the facility and a willingness to explore new areas of income generation with the introduction of new activities and the expansion of existing activities.
- Ensure all Health and Safety and Safeguarding duties are carried out in accordance with the procedures in place at the site including reporting any incidents, accidents, hazards, repair requests or near misses as per Site’s Health and Safety procedures.
- Responsible for ensuring that all administrative and financial procedures for the site are carried out in accordance with Enable and Audit Service guidelines.
- Complete managerial tasks including but not limited to weekly banking, team meetings, staff inductions and dealing with complaints.
- Work with coaches to organise entry for events and races, including transportation of boats to and from the event.
This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.
Reports to: Area Manager
DBS: Basic
Type: Permanent, Full Time, 40 hours
Application Dates: From Monday 17th March 2025 to Monday 31st March 2025
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Enable – Boathouse Operations Manager employer: British Rowing
Contact Detail:
British Rowing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enable – Boathouse Operations Manager
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the demographics and interests of the people in Wandsworth will help you tailor your approach to customer service and programme development, making you a more attractive candidate.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experience managing teams or projects. Highlighting your ability to motivate and develop staff will demonstrate that you're ready to take on the responsibilities of the Boathouse Operations Manager role.
✨Tip Number 3
Prepare to discuss your knowledge of health and safety regulations relevant to leisure facilities. Being well-versed in these procedures will show that you can ensure a safe environment for both staff and customers, which is crucial for this position.
✨Tip Number 4
Think about innovative ideas for community engagement and income generation. Presenting fresh concepts during your interview can set you apart from other candidates and demonstrate your commitment to the growth and development of Barn Elms Boathouse.
We think you need these skills to ace Enable – Boathouse Operations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Boathouse Operations Manager position. Tailor your application to highlight how your skills and experiences align with these specific duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in operations management, customer service, or community engagement. Use specific examples that demonstrate your ability to manage teams and enhance customer experiences.
Show Passion for Community Engagement: Since Enable focuses on benefiting the local community, express your passion for community service and how you can contribute to their mission. Mention any relevant volunteer work or initiatives you've been involved in that align with their values.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at British Rowing
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for community involvement and how you can contribute to the local area. Share any previous experiences where you've positively impacted a community through sports or leisure activities.
✨Demonstrate Leadership Skills
As a Boathouse Operations Manager, you'll be managing staff and ensuring smooth operations. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past.
✨Understand Health and Safety Regulations
Familiarise yourself with health and safety protocols relevant to leisure facilities. Be ready to discuss how you would ensure compliance and handle any incidents that may arise during operations.
✨Prepare Questions About Development Opportunities
Show your interest in the growth of Barn Elms Boathouse by preparing thoughtful questions about future programmes and activities. This demonstrates your commitment to enhancing the facility's offerings and engaging with the community.
